Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Tashila N. Quinn

Detroit,MI

Summary

To obtain a position where I can utilize my ability to work in a team environment and maximize my organizational and interpersonal skills. Versatile go-getter with an insatiable drive for success and a whatever-it-takes philosophy.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Manager

Sweetgreen
07.2022 - Current
  • Streamlined operational workflows to enhance team efficiency and productivity.
  • Led cross-functional teams in executing strategic initiatives for process improvement.
  • Developed training programs to mentor staff and foster professional growth.
  • Implemented performance metrics to assess team effectiveness and drive accountability.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Executive Coordinator

S&S Cleaning Services
01.2012 - 01.2021
  • Manifesting Schedules
  • Ordering Supplies and Equipment
  • Trained and employed 5 People
  • Scheduled appointments
  • Clean, disinfect and sanitize scheduled work environments
  • Maintained Great Customer Service to all customers and employees
  • Maintaining an upkeep of all cleaning equipment, supplies and products as well as placement and storage
  • Preform general sweeping, scrubbing, and mopping of hard wood, laminate or tile floors.
  • Refinishing Services
  • Tubs, floors and Countertops

Assistant Manager

Branded Hair Company
01.2005 - 01.2017
  • Receptionist / Shift Lead
  • Able to maintain a clean and safe environment for both customers and employees
  • Product handler, Inventory Specialist
  • Customer Sales Representative

Education

High School - undefined

Redford High School
01.2002

Skills

  • Customer Service
  • Sales Representative
  • Product Handling
  • Social Media Marketing
  • Cleanliness
  • Safety Management

Certification

  • OSHA Safety and Health Specialist Certificate
  • Custodial Technician Certification

Timeline

Manager

Sweetgreen
07.2022 - Current

Executive Coordinator

S&S Cleaning Services
01.2012 - 01.2021

Assistant Manager

Branded Hair Company
01.2005 - 01.2017

High School - undefined

Redford High School

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Tashila N. Quinn