Ta'Shila Woods
Merrillville,IN
Summary
To secure a responsible and challenging position to serve, by putting all my skills and abilities to serve the company as well as the clients with high motivation. To utilize my acquired background and skills while offering many opportunities with financial advancement and career growth.
Overview
20
20
years of professional experience
Work History
General Manager of Operations
Treasure Hunt
03.2021 - Current
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Trained, coached and mentored staff to support smooth adoption of programs.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Master Scheduler - Full Time
ISM
03.2015 - 08.2019
- Ensure consistent communication of issues and programs with customers and clients.
- Exhibited a proactive approach, fostering collaboration with team members.
- Cultivated strong client relationships.
- Delivered outstanding customer service while handling various office support duties.
- Cultivated courteous relationships through effective information exchange with clients, visitors, and co-workers.
- Created and monitored production schedules from start to finish.
- Set schedules for 200+staff by planning and designating shifts and hours.
Dispatch Supervisor
The Shops at North Bridge
01.2011 - 03.2015
- Prioritized and managed heavy workflow without direct supervision.
- Allocated manpower effectively across all shifts to ensure operational efficiency.
- Ensured comprehensive training for officers, covering job responsibilities and maintaining accurate training documentation.
- Supervise team of fifty-plus officers daily, assigning equipment and dispatching to posts.
- Verified guest registration and enforcement of site regulations.
- Conduct escorts on and off the property for the clients.
- Create all reports (incidents, emergencies, daily activity, etc.)
- Managed call routing to guarantee successful contact with desired individuals.
- Maintained readiness for communication at all times, regardless of shift status.
Customer Operations Specialist
Americall
04.2009 - 03.2011
- Implemented new software tools that streamlined workflows, increasing overall team efficiency.
- Collaborated closely with cross-functional teams to ensure seamless customer experiences across all touchpoints.
- Led regular meetings with team members, fostering open dialogue around progress updates and areas for further development.
- Managed high volumes of customer inquiries, effectively prioritizing tasks to meet deadlines consistently.
Unit Secretary
Ruleme Center
08.2005 - 04.2009
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Managed incoming calls and directed to appropriate department.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
Education
Pharmacy Technician - Nursing Administration
IN Training College
Lowell IN 03.2021
High School Diploma - General Studies
East Chicago Central High
East Chicago, IN06.2004
Skills
- Operations management
- Staff development
- Business analysis
- Logistics management
- Schedule management
- Customer service
- Contract administration
- Business development
Timeline
General Manager of Operations
Treasure Hunt
03.2021 - Current
Master Scheduler - Full Time
ISM
03.2015 - 08.2019
Dispatch Supervisor
The Shops at North Bridge
01.2011 - 03.2015
Customer Operations Specialist
Americall
04.2009 - 03.2011
Unit Secretary
Ruleme Center
08.2005 - 04.2009
Pharmacy Technician - Nursing Administration
IN Training College
High School Diploma - General Studies
East Chicago Central High
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