Tashina Roberts
Skiatook,OK
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Stay at Home Mother
N/A
Skiatook, Oklahoma
04.2024 - Current
Tax Assistant
H&R Block
Skiatook, Oklahoma
12.2022 - 04.2024
- Although I started out as an assistant in my first year at H&R Block, I obtained my Tax Preparer License in December of 2023.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Assisted in the preparation of tax returns for individuals and businesses.
- Identified potential deductions to reduce clients' tax liabilities.
- Conducted research on various aspects of taxation laws and regulations.
- Updated client files with new information regarding taxes, exemptions, credits.
- Reviewed documents such as wage statements and receipts to determine accuracy of reported income.
- Analyzed financial data to ensure compliance with federal and state regulations.
- Verified accuracy of all calculations prior to submission of completed forms.
- Submitted electronic filings via approved software programs according to established protocols.
- Monitored processing times for refunds issued by the IRS or other agencies.
Child Care Worker
10 Gym
Owasso, Oklahoma
01.2021 - 12.2022
- Supervised and monitored the safety of children in my care.
- Developed and implemented activities to meet the physical, emotional, and social needs of children.
- Organized age-appropriate activities such as games, crafts, music, and outdoor play.
- Maintained a safe environment for children by following health standards.
- Developed positive relationships with parents and guardians by providing ongoing communication regarding their child's progress.
- Engaged in active listening when communicating with children to ensure understanding of instructions or expectations.
- Demonstrated patience and understanding when working with young children.
Stay at Home Mother
N/A
Skiatook, Oklahoma
01.2020 - 01.2021
Pharmacy Technician
CVS Pharmacy
Owasso, Oklahoma
07.2016 - 01.2020
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Customer Service Associate
JCPenney
Johnson City, Tennessee
09.2015 - 05.2016
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Cashier and Customer Service
Taco Bell
Gray, Tennessee
05.2014 - 10.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Ensured compliance with health regulations regarding safe food handling, storage, and preparation.
Education
High School Diploma -
Daniel Boone High School
Gray, TN05.2016
Skills
- Customer service
- Documentation review
- Communication skills
- Time management
- Phone etiquette
- Math
- Fact Checking
- Typing
- Writing Skills
- Proofreading
- Tax Experience
- Pharmacy Technician Experience
Timeline
Stay at Home Mother
N/A
04.2024 - Current
Tax Assistant
H&R Block
12.2022 - 04.2024
Child Care Worker
10 Gym
01.2021 - 12.2022
Stay at Home Mother
N/A
01.2020 - 01.2021
Pharmacy Technician
CVS Pharmacy
07.2016 - 01.2020
Customer Service Associate
JCPenney
09.2015 - 05.2016
Cashier and Customer Service
Taco Bell
05.2014 - 10.2015
High School Diploma -
Daniel Boone High School