Summary
Overview
Work History
Education
Skills
Additional Information
Assessments
Timeline
Generic

Tashira Taylor

Rock Hill,SC

Summary

Personable and dedicated Customer Service Representative with extensive experience in service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

Product Service Representative

Jack Henry & Associates
Remote
11.2022 - 12.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with training new tellers or other staff members in proper procedures.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained confidentiality of bank records and client information.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Processed deposits, withdrawals, loan payments and cash advances for Credit Union members.

Overnight Assistant Manager

Walmart
Chester, SC
10.2012 - 12.2022
  • Supervised between 15-25 associate daily
  • Responsible for giving and making currency exchanges
  • Handled customer complaints
  • Traveled to other locations throughout companies market
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Load/unload GM and grocery trucks
  • Checking in freight/distribute freight
  • Receives grocery/consumable trucks daily.
  • Performed opening and closing procedures, such as counting cash drawers and preparing bank deposits.

Package Handler

FedEx Ground
Fort Mill, SC
10.2019 - 09.2020
  • Sort/scan packages of different weight
  • Inspected packages for damages or defects and recorded any issues found.
  • Checked cargo before transportation and determined if items adhered to proper regulation standards.

Cashier

Mc Donald's
Chester, SC
02.2008 - 10.2019
  • Handled currency and credit transactions quickly and accurately
  • Followed procedures for safe food preparation, assembly, and presentation
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Worked closely with front-end staff to assist customers.

Education

High School Diploma -

Chester Senior High school
06.2009

Skills

  • Customer Experience
  • Cash Handling
  • Financial Services
  • MS Office Proficient
  • Exceptional Customer Service
  • Warehouse Experience
  • People Management
  • Excellent Communication Skills

Additional Information

Skills Customer Experience, Call Center, Front Desk, Customer Care, Customer Service, Stocking, Load/Unload

Assessments

  • Customer Service Manager, Highly Proficient, 06/01/20, Managing customer service representatives and resolving customer issues.
  • Outside Sales, Proficient, 09/01/19, Actively listening and responding appropriately; performing common sales calculations.

Timeline

Product Service Representative

Jack Henry & Associates
11.2022 - 12.2024

Package Handler

FedEx Ground
10.2019 - 09.2020

Overnight Assistant Manager

Walmart
10.2012 - 12.2022

Cashier

Mc Donald's
02.2008 - 10.2019

High School Diploma -

Chester Senior High school

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Tashira Taylor