Kylie Weber
Ocala,FL
Summary
Detail-oriented Product Service Representative known for exceptional customer service and technical troubleshooting abilities. Experienced in managing warranty claims and resolving escalated issues, contributing to increased brand loyalty and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Product Service Representative
Custom Window Systems
Ocala, FL
03.2022 - 06.2026
- Managed approximately 30 incoming calls, emails, and requests from customers and coworkers daily.
- Provided product support and troubleshooting for a diverse range of window systems.
- Collaborated with sales team to ensure accurate order processing and customer satisfaction.
- Conducted regular product training sessions for new employees, enhancing their service delivery skills.
- Maintained comprehensive knowledge of product features and specifications to assist customers effectively.
- Assisted in resolving escalated customer complaints, enhancing overall service quality and client relationships.
- Managed warranty claims efficiently providing an exceptional experience resulting in increased brand loyalty.
- Delivered comprehensive product knowledge training to colleagues, ensuring consistent messaging and accurate information dissemination to customers.
- Resolved escalated customer issues promptly, maintaining a reputation for exceptional service quality.
- Cultivated strong relationships with clients, promoting repeat business and long-term loyalty.
- Enhanced customer satisfaction by efficiently addressing product-related inquiries and concerns.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cook's Assistant
The Club at Chandler Hills
Ocala, FL
01.2020 - 03.2022
- Assisted chefs in meal preparation, ensuring timely and efficient kitchen operations.
- Maintained cleanliness and organization of kitchen equipment and workstations to uphold safety standards.
- Supported inventory management by tracking supplies and restocking as necessary.
- Collaborated with team members to execute daily specials and seasonal menu items effectively.
- Trained new staff on food safety protocols and kitchen procedures to enhance team performance.
- Streamlined food prep processes, contributing to faster service during peak hours.
- Implemented quality control measures to ensure consistency in dish presentation and taste.
- Coordinated with front-of-house staff to optimize communication between kitchen and dining area for improved service delivery.
- Participated in weekly meetings with management to address concerns or suggestions for improving workflow within the kitchen environment.
- Facilitated teamwork among kitchen staff members through clear communication regarding tasks at hand or upcoming needs throughout shifts.
- Contributed to increased menu variety by suggesting new dishes based on seasonal ingredients and customer preferences.
Education
High School Diploma -
Forest High School
Ocala, FL05-2021
Skills
- Data entry proficiency
- Multitasking and organization
- Critical thinking/ Problem-solving
- Team collaboration
- Shipping and receiving
- Time management
- Customer relations
- Adaptability and flexibility
- Microsoft Excel, Microsoft Office, CRM Software proficiency, Teams
- Call center experience
- Computer proficiency
- Technical troubleshooting
Timeline
Product Service Representative
Custom Window Systems
03.2022 - 06.2026
Cook's Assistant
The Club at Chandler Hills
01.2020 - 03.2022
High School Diploma -
Forest High School