Sailija Staria
Summary
Experienced with delivering exceptional customer service and support in product-related roles. Utilizes strong problem-solving and troubleshooting abilities to address customer concerns. Track record of maintaining high levels of customer satisfaction through effective communication and service improvements.
Overview
7
7
years of professional experience
Work History
Product Service Specialist
Talon Aerolytics®
07.2024 - Current
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Improved overall production efficiency by identifying and resolving quality control issues.
- Conducted data review and followed standard practices to find solutions.
- Inspected incoming products for adherence to labeling laws and company quality standards.
- Operated efficiently in a remote work environment, ensuring seamless product service delivery.
Pharmacy Care Associate
Elevance-Bioplusrx
10.2023 - 07.2024
- Time sensitive medicine specialist ensure timely delivery of medicine to critical patients
- Provide a high caliber of care to all patients to resolve their grievance
- Remained alert to problems or health issues of clients and competently responded.
- Strong critical thinking skills proper email adequate for escalations and manager input
- Monitored and assisted residents through individual service plans.
- Delivered comprehensive pharmacy services and consultations remotely.
Senior Resolution Specialist
CVS Caremark
07.2020 - 10.2023
- Manage high volume of incoming requests simultaneously
- Listen, explain, and understand the customer's needs to ensure customer satisfaction
- Audit customer data for accuracy before sending to next department
- Handled customer resolution processes effectively from a home-based office.
- Negotiated settlements between disputing parties, balancing the needs of both sides while upholding company policies.
- Served as a subject matter expert on dispute resolution, advising colleagues on best practices and industry trends.
Senior Accounts Payable Specialist
GoWireless Inc
12.2017 - 07.2020
- Reconcile vendor invoices and allocate costs to the proper general ledger accounts
- Prepared and updated vendor files, including tax and insurance information
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems
- Coordinated quality analyses driving accurate results, timely completion, and proper responses and notification
- Checked W-9 forms for completeness and accuracy.
- Reviewed and submitted purchase orders for equipment, supplies and professional services.
Education
Health Sciences Associate's Degree - Medical Billing & Coding
Ultimate Medical Academy
Orlando, FL07.2013
Skills
- Data entry proficiency
- CRM software proficiency
- Customer service
- Problem-solving
- Team collaboration
- Multitasking and organization
Timeline
Product Service Specialist
Talon Aerolytics®
07.2024 - Current
Pharmacy Care Associate
Elevance-Bioplusrx
10.2023 - 07.2024
Senior Resolution Specialist
CVS Caremark
07.2020 - 10.2023
Senior Accounts Payable Specialist
GoWireless Inc
12.2017 - 07.2020
Health Sciences Associate's Degree - Medical Billing & Coding
Ultimate Medical Academy
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