TASHMOYE K. LEE
Miramar,Florida
Summary
Experienced Pilot adept at completing checklists, monitoring safety and operating aircraft efficiently. Logged 302.9 hours in aircraft. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Veterans And Military Services, Miami Dade College
2022.10 - 2023.04
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- I updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Agent
American Airlines, MBJ, Sangster International Airport
2014.10 - 2019.11
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Check in customers and board fights for departures
- Process tickets and handle customers reservation
Customer Service Representative
ACS – Xerox Company, Delta Airlines
2013.09 - 2014.09
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Agent
VIP Attractions, Club Montego Bay, Sangster International Airport
2013.10 - 2014.02
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Applied Science - Professional Pilot Technology
Miami Dade College Eig-Watson School of Aviation
12.2023
Bachelor of Science - Hospitality And Tourism Management, Travel And Tourism
Montego Bay Community College
Alice Eldermire Drive, Montego Bay, Jamaica05.2011
High School Diploma -
William Knibb Memorial High
Martha Brae, Jamaica07.2008
Skills
- Proficient in Aircraft Operations
- Teamwork and collaborative skills
- Complex Problem-Solving
- Good Critical Thinker
- Proficient at Aircraft Safety Checks
Flight Time and Ratings
Certificate: Aircraft Multi/Single Engine Land
Total Flight Time: 302.9 hours
As Pilot in Command: 219.1hours
As Second in Command: 18.4 hours
X-Country: 75 hours
Night time: 18 hours
Multi-Engine: 27.3
Simulated Instrument: 90.6
Simulated Flight: 29 hours
Accomplishments
- 2FLY Airborne Systems, Inc
FAA Approved Airline Pilot program
Commercial Instrument Multi-Engine
(November 4, 2019 - November 27, 2020) - Private Pilot (23 Mar 2020)
- Instrument Rating (23 Aug 2020)
- Commercial Multi-Engine (04 Nov 2020)
- CTI Professional Flight Training
Airplane Single Engine Add-On
(June 15, 2023)
Additional Information
- HONORS: Nominated to the National Society of Leadership and Success (September 12, 2022)
- AWARDS AND SCHOLARSHIPS: Heavenly Cause Scholarship (July 2022)
- Outclassing Certificate Concentrix (November 2021)
Timeline
Customer Service Representative
Veterans And Military Services, Miami Dade College
2022.10 - 2023.04
Customer Service Agent
American Airlines, MBJ, Sangster International Airport
2014.10 - 2019.11
Customer Service Agent
VIP Attractions, Club Montego Bay, Sangster International Airport
2013.10 - 2014.02
Customer Service Representative
ACS – Xerox Company, Delta Airlines
2013.09 - 2014.09
Associate of Applied Science - Professional Pilot Technology
Miami Dade College Eig-Watson School of Aviation
Bachelor of Science - Hospitality And Tourism Management, Travel And Tourism
Montego Bay Community College
High School Diploma -
William Knibb Memorial High
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