Tashona Miles

• Reviewed mobile home and single family home claims that were affected by Hurricane Milton. Completed consistent quality and accurate file auditing.
• Identified areas for potential improvements within reviewed materials, providing actionable recommendations to field adjusters.
• Stayed up to date on carriers (American Tradition Insurance Company and National Sutton Insurance) best practices, incorporating relevant information into reviews as needed.

• Exercised problem-solving and decision making skills to analyze over 150 daily residential claims for various policy types (H03, H04, H06, and DP).
• Provided customer satisfaction with prompt communication and consistent follow-up on claim status updates.
• Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.

• Managed Hurricane Irma late reported claims.
• Maintained a claim volume of approximate 100 files.
• Negotiated fair settlement with policyholders and contractors to achieve equitable resolutions for all parties involved.
• Maintained an organized workflow by prioritizing tasks effectively, leading to timely completion of claim examinations.

• Managed a large caseload of daily residential claims. Handled all coverages to include Dwelling, Other Structure, Contents, and ALE.
• Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
• Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
• Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.

• Reviewed field adjuster reports to ensure all insured's property damage were addressed.
• Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
• Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines. Collaborated estimates to reduce claim cycle time.

Bodily Injury

• Managed a caseload of over 100 claims involving attorney and non-attorney rep from low to complex bodily injury claims. Leveraged strong negotiation skills to resolve claim disputes, resulting in favorable settlements for both the company and policyholders.

Litigation

• Managed bodily injury litigated claims that were over 365 days old. Negotiated and resolved legal cases within assigned authority limits in order to bring the file to a resolution.