Summary
Overview
Work History
Education
Skills
ADJUSTER LICENSES
REFERENCES
Timeline
AdministrativeAssistant
CHARLES E. HARRIS SR.

CHARLES E. HARRIS SR.

Senior Claims Adjuster
Buford,GA

Summary

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.

Overview

18
18
years of professional experience

Work History

Remote Property File Reviewer

The Best IRS Claims
09.2023 - 10.2023
  • Examined photographs and statements.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Examined claims forms and other records to determine insurance coverage.
  • Finalized files for insurance claim payment release.
  • Maintained pending list of 50 to 100 claims on average day.

Remote Property Claims Adjuster

E.A. Renfroe
10.2018 - 09.2023
  • Reviewed and analyzed data to effectively settle homeowner claims, ensuring accuracy and validity, as well as adherence to company policies and procedures.
  • Proficient in writing property estimates in office utilizing XACT contents, Xactimate and eagle view.
  • Worked within high-volume call center providing excellent customer service handling more than 100 calls per day.
  • Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
  • Negotiated claim settlements and recommended litigation when claims could not be settled.

Hybrid General Liability Adjuster

Midway Insurance
01.2018 - 10.2018
  • Negotiated settlements for heavy equipment and large loss claims reported to Lloyds of London, as well as assessed liability, general liability, litigation and subrogation claims.
  • Appraised physical damage losses at tow yards scene of incident and at dealer open lots.
  • Handled 50 - 60 claims daily from inception to resolution in office and remote access.
  • Evaluated insurance policies and analyzed damages to determine coverage.

Hybrid Property Desk Adjuster

V-Dart/Bright Claims
09.2017 - 11.2017
  • Reviewed mid-complex residential and commercial claims from inception to close
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Used Xactimate to compile estimates for personal property and structure damage.
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.

Total Loss Desk Adjuster

Pilot Catastrophe Services Inc
05.2017 - 09.2017
  • Reviewed vehicle inspection reports, vehicle evaluations, vehicle damage photos & estimates
  • Successfully handled salvage vehicles to resolve titles and issue negotiated settlements with claimants and insurers
  • Corresponded with witnesses, claimants, specialists and agents to compile incident information.
  • Documented all findings in concise reports.

Liability Desk Adjuster

Crawford & Company
10.2016 - 04.2017
  • Reviewed medical reports, appraisals, police reports, photographs of property damage.
  • Interviewed 1st & 3rd party claimants and witnesses to resolve claims.
  • Negotiated settlement agreements to resolve disputes.
  • Prepared disclaimers, reservation of rights, denials and other correspondences as deemed appropriate.
  • Issued settlement payments to policy holders and body shops.

Auto CAT Field Adjuster

E.A. Renfroe
09.2016 - 10.2016
  • Inspected/appraised hail damages and prepared estimates, negotiated settlements, and finalized total loss or repairable vehicles for 1st party claims.
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages and setting up rental cars.
  • Responsible for calculating diminished value on 1st party losses.
  • Proficient in writing auto estimates in field utilizing Mitchell, CCC or Audatex.

Auto Liability Desk Adjuster

E.A. Renfroe
07.2013 - 08.2016
  • Resolved mid-complex property damage from inception to close after determining liability to negotiate settlements and supplements for 1st and 3rd party claims up to $75,000.00.
  • Worked within high-volume call center providing excellent customer service.
  • Took statements from insureds, claimants and witnesses.
  • Reviewed police reports and physical property damage to determine extent of liability.
  • Handled subrogation if needed.

CAT Desk Adjuster

E.A. Renfroe
03.2013 - 06.2013
  • Negotiated settlements up to $50,000 independently from inception to close in various states
  • Handled 1st & 3rd party auto claims for property damage
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.

Liability / Total loss Claims Adjuster

Alamo Claims
10.2011 - 01.2013
  • Negotiated settlements after completing liability investigations, recorded statements.
  • Interacted with body shops, vendors, negotiated repairs and resolved titles for salvaged vehicles.
  • Worked within high-volume call center providing excellent customer service handling 100-200 calls per day.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.

Mobile Detailer

Harris Automobile Care
02.2006 - 10.2011
  • Cleaning vehicle interiors and exteriors in compliance with all company standards and client requests
  • Operating buffers, steamers, hoses, vacuums, and other equipment to meet service expectations.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.

Service Agent

Enterprises Leasing
08.2011 - 09.2011
  • Maintain vehicles upkeep and maintenance services in order to provide adequate number of cars available for rent
  • Removed stains on carpeting and sprayed interior with air freshener.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Delivered prompt service to prioritize customer needs.

Education

Diploma - Electrician

Edward Bok A.V.T. High School
05.1990

Skills

  • XACTIMATE
  • XACT CONTENTS
  • STATE FARM AUTO & PROPERTY CERTIFICATION
  • STATE FARM ECS
  • MITCHELL
  • AUDATEX
  • NFIP CERTIFICATION
  • 10 YEARS CUSTOMER SERVICE
  • 10 YEARS CLAIMS EXPERIENCE
  • CITIZENS CERTIFICATION
  • FEMA CERTIFICATE PUBLIC ASSISTANCE PROGRAM AND ELIGIBILITY
  • FEMA CERTIFICATE PUBLIC ASSISTANCE DELIVERY MODEL OREINTATION
  • CLASS A COMMERCIAL DRIVERS LICENSE

ADJUSTER LICENSES

ALABAMA, ALASKA, ARKANSAS, ARIZONA, CONNETCUIT, DELAWARE, FLORIDA, GEORGIA, IDAHO, INDIANA, KENTUCKY , LOUISANA, MAINE, MICHIGAN, MINNESOTA, MISSISSIPPI, MONTANA, NORTH CAROLINA, NEW HAMPSHIRE, OKLAHOMA, OREGON, SOUTH CAROLINA, TEXAS, UTAH, WASHINGTON, WEST VIRGINIA, WYOMING

REFERENCES

( Available upon request )

Timeline

Remote Property File Reviewer

The Best IRS Claims
09.2023 - 10.2023

Remote Property Claims Adjuster

E.A. Renfroe
10.2018 - 09.2023

Hybrid General Liability Adjuster

Midway Insurance
01.2018 - 10.2018

Hybrid Property Desk Adjuster

V-Dart/Bright Claims
09.2017 - 11.2017

Total Loss Desk Adjuster

Pilot Catastrophe Services Inc
05.2017 - 09.2017

Liability Desk Adjuster

Crawford & Company
10.2016 - 04.2017

Auto CAT Field Adjuster

E.A. Renfroe
09.2016 - 10.2016

Auto Liability Desk Adjuster

E.A. Renfroe
07.2013 - 08.2016

CAT Desk Adjuster

E.A. Renfroe
03.2013 - 06.2013

Liability / Total loss Claims Adjuster

Alamo Claims
10.2011 - 01.2013

Service Agent

Enterprises Leasing
08.2011 - 09.2011

Mobile Detailer

Harris Automobile Care
02.2006 - 10.2011

Diploma - Electrician

Edward Bok A.V.T. High School

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CHARLES E. HARRIS SR.Senior Claims Adjuster