Tashona Murchison
Stockbridge,GA
Summary
Achieved high levels of customer satisfaction by providing timely and effective support. Enhanced team productivity through adept multitasking in fast-paced environments. Developed strong relationships that contributed to improved service delivery and team cohesion.
Overview
12
12
years of professional experience
Work History
Cashier/Barista
Sweet Auburn Market (Airport)
08.2025 - Current
- Facilitated accurate customer transaction processing utilizing point-of-sale systems.
- Oversaw cash drawer accuracy and ensured balanced registers at shift conclusion.
- Delivered exceptional customer service by efficiently resolving inquiries and concerns.
- Facilitated training sessions for new cashiers on operational procedures and customer engagement techniques.
Administrator
A Passion for People Home Care Agency
10.2022 - Current
- Spearheaded development of departmental goals, objectives, performance standards, policies, and procedures.
- Streamlined departmental organization in alignment with administrative guidelines to ensure compliance with legal and medical staff standards.
- Directed strategic planning and execution of goals and objectives aligned with agency mission and philosophy.
- Spearheaded recruitment, hiring, training, and coaching of new employees annually.
- Established a staff communication system to enhance implementation of treatment plans and ensure comprehensive patient care.
- Facilitated interpretation and communication of new or revised policies to staff members.
- Spearheaded establishment and oversight of a budgeting and accounting system to enhance operational efficiency.
- Articulated and conveyed agency functions and services to various institutions and organizations.
- Spearheaded initiatives to develop and achieve financial and growth objectives.
- Formulated strategic initiatives to drive achievement of operational goals and targets.
- Directed facility management team and consultants in developing a comprehensive business plan addressing all facets of facility operations.
- Fostered creative thinking, problem-solving, and empowerment within facility management group to enhance team morale.
- Analyzed customer survey data to identify and prioritize improvement opportunities.
- Cultivated high staff morale and retention by implementing effective communication strategies, promptly resolving issues, and employing proactive supervisory practices.
- Facilitated collaboration with department managers to identify and resolve issues, enhancing service quality.
- Conducted thorough investigations of submitted information regarding special incidents, events, and complaints for quality assurance.
- Facilitated resolution of client requests and internal operational challenges.
- Developed and implemented standards for staff selection, promotion, and termination processes.
- Conducted thorough investigations and compiled detailed reports on issues impacting patient care.
- Facilitated monthly patient case conferences and staff meetings to enhance staff education and communication.
- Oversaw and directed fiscal operations, including budget planning, expenditure authorization, accounting, service rate establishment, and financial reporting coordination.
Camp Advisor
Gwinnett Heritage Center
05.2023 - 07.2023
- Oversaw daily operations of summer camp, ensuring engaging recreational activities for children, adults, and families.
- Developed and executed weekly activity schedules and programming for camp group.
- Coordinated and facilitated group activities, including crafts, nature exploration, and games. Assisted in organizing swimming, archery, and canoeing sessions for participants. Supported family night and managed opening and closing ceremonies.
- Addressed camper behavioral issues and communicated concerns to camp leadership.
- Facilitated communication with parents to clarify participant experiences and set expectations.
- Oversaw maintenance of accurate program records, including incident reports, logs, and daily attendance reports.
Manage/ Server
Atlantis Restaurant
04.2017 - 01.2023
- Create a positive customer experience by offering a high level of service and ensure all staff members interact with guests to learn their needs and surpass expectations
- Resolve complaints and customer problems in an efficient and friendly manager with the primary goal of satisfying their needs and continuing to earn their business
- Hire, coach, and train assistant and shift managers for operational excellence, and develop new hire orientation programs
- Provide leadership to staff to ensure compliance with standards as set by the restaurant and applicable government regulations
- Identify and assign duties to staff and shift leaders to meet objectives and consistently achieve excellent service
- Monitor labor and product expenses to remain within budget, meet goals, and successfully advertise and support the brand
- Manage operations with integrity, passion, and knowledge while promoting the values and culture of the restaurant
- Estimate consumption, forecast requirements, and maintain inventory to control costs and minimize waste.
Customer Service Representative
Comcast
03.2020 - 08.2022
- Handle all incoming calls and ensured department productivity standards are met respond to customer inquiries
- Ensured accurate data entry and followed up with customers as required
- Escalated all complex issues to management
- Utilized scripts and job aids to answer questions as instructed
- Navigated through multiple screens to address all inquiries
- Maintained a high-volume workload within a fast-paced environment
- Help customer with all billing issues until resolution attained
- Enter all information into the computer system accurately for future records.
Warehouse Associate
Marshall's Distribution Center Company
10.2020 - 01.2022
- Noted current product inventory levels to support completion of order requests and audits
- Counted and stocked different types of merchandise to comply with inventory control tag requirements
- Attached identifying tag or labels to materials or marked information on cases, bales, or other containers
- Monitored work areas for cleanliness and functionality and removed obstacles to promote a safe work environment
- Exceeded specific team goals by partnering with staff to share and implement best practices
- Eliminated downtime to maximize revenue by providing top product and material delivery quality control.
Call Center Representative
Alorica
03.2017 - 01.2019
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
- Documented customer inquiries and feedback, including service delivery suggestions in the company database
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Achieved high sales percentage with consultative, value-focused customer service approach
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Explained key information regarding products and services to customers to encourage informed decision making
- Documented conversations with customers to track requests, problems and solutions.
Resident Assistant
Southern University And A&M College
08.2014 - 06.2015
- Maintained a clean and well-organized environment to promote client happiness and safety
- Improved patient outlook and daily living through compassionate care
- Maintained student safety by verifying all campus rules are followed
- Managed administrative tasks, including maintenance requests, room change process and incident reports
- Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction
- Interfaced with residents to address and resolve complaints or grievances
- Responding to crisis situations quickly to maintain calm and immediately determine the level of assistance needed.
Daycare Teacher's Assistant
Good Foundations Academy
05.2014 - 08.2014
- Organize and manage classrooms
- Ordering and purchasing supplies needed for classroom and training materials curriculum
- Communicate with school product suppliers and food vendors
- Prepare data sheets showing purchase orders for the month
- Follow up on State training
- Promote social and academic development
- Preparing children for success in elementary school
- Maintained daily records of individual activities, behaviors, meals and naps
- Created and implemented developmentally appropriate curriculum addressing all learning styles
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Education
Biology
Southern University And A & M College
Baton Rouge, LABiology
Georgia State University
Atlanta, GA10.2024
Skills
Utilized Outlook to streamline calendar management and enhance team collaboration
Oversaw the development and maintenance of comprehensive spreadsheets to streamline data management processes Coordinated with team members to enhance data accuracy and reporting efficiency Implemented best practices for spreadsheet usage to improve overall project outcomes
Oversaw customer service operations to improve response times and service quality Developed training programs for staff to elevate service standards Cultivated relationships with clients to foster loyalty and retention
Facilitated communication and organization to support team operations
Led marketing strategy development to enhance brand visibility Oversaw project execution to align with organizational goals Cultivated relationships with stakeholders to drive engagement and support initiatives
Oversaw payroll and billing operations to ensure timely and accurate processing Managed QuickBooks systems to enhance financial reporting and compliance Led initiatives to streamline financial workflows and improve efficiency
Executed data entry tasks to support operational data management
Managed appointment scheduling to enhance operational efficiency
Additional Information
- Accounts Payable
- Billing
- Budgeting
- Business strategies
- Contracts
- Client
- Customer Service
- Data Entry
- Filing
- Forms
- Insurance
- Marketing
- Excel
- Microsoft Excel
- Microsoft Office
- MS Office
- Office
- Outlook
- Word
- Negotiation
- Payroll
- Protocols
- Purchasing
- Quality
- Quick books
- Receptionist
- Sales
- Scheduling
- Spreadsheet
- Training
Education and Training
other,other
Timeline
Cashier/Barista
Sweet Auburn Market (Airport)
08.2025 - Current
Camp Advisor
Gwinnett Heritage Center
05.2023 - 07.2023
Administrator
A Passion for People Home Care Agency
10.2022 - Current
Warehouse Associate
Marshall's Distribution Center Company
10.2020 - 01.2022
Customer Service Representative
Comcast
03.2020 - 08.2022
Manage/ Server
Atlantis Restaurant
04.2017 - 01.2023
Call Center Representative
Alorica
03.2017 - 01.2019
Resident Assistant
Southern University And A&M College
08.2014 - 06.2015
Daycare Teacher's Assistant
Good Foundations Academy
05.2014 - 08.2014
Biology
Southern University And A & M College
Biology
Georgia State University