Tashra Norris
Summary
Accomplished Team Lead Phlebotomist at UNC Southeastern, adept in performance improvement and effective communication, significantly enhanced team productivity and patient satisfaction. Leveraged problem-solving and coaching skills to streamline processes, ensuring high-quality care and efficient specimen handling. Demonstrated integrity and a positive attitude in mentoring staff and calming patients, embodying a results-driven approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Lead Phlebotomist
UNC SOUTHEASTERN
12.2021 - Current
- Contact person between the team an upper management
- Assist manger in maintaining training and testing materials
- Assist training for new staff as well as students
- Instructor for teaching blood collections procedures to department staff
- Daily oversight on assignments workflow and oversee productivity of the phlebotomist
- Explain procedures to patients and calming down nervous patients
- Oversee blood collection and specimen receiving process
- EnSure specimens are processed and handled in a timely manner
- Update patient information as well as phlebotomy and specimen requirements
- Be and advocate for teamwork amd promote improvement if needed
-
CNA
Companion Home Care
07.2014 - 12.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Prepared nutritional meals following prescribe diets
- Submitted timely reports of the patients progress to include observed changes of the patient physical, mental and social environment status.
Education
No Degree -
Robeson Community College
Lumberton, NCAssociate of Applied Science - Medical Assisting
Miller Motte
Fayetteville, NC12.2019
High School Diploma -
Lumberton Senior High School
Lumberton, NC05.1997
Skills
- Problem Solving skills
- Coaching and Mentoring skills
- Performance monitoring skills
- Performance Improvement skills
- Integrity skill
- Effective Communication skills
- Positive attitude skills
- Decisive skills
Certification
- Certified Nursing Assistant, Robeson community college -June 2020
- Certified Phlebotomist, Robeson community college - December 2021
Timeline
Team Lead Phlebotomist
UNC SOUTHEASTERN
12.2021 - Current
CNA
Companion Home Care
07.2014 - 12.2021
No Degree -
Robeson Community College
Associate of Applied Science - Medical Assisting
Miller Motte
High School Diploma -
Lumberton Senior High School