TAshya Spikes
Cincinnati,OH
Summary
Hardworking and reliable associate with strong ability in ecommerce and food and beverage. Offering customer service, strong technical proficiency and reliable sales assistant . Highly organized, proactive and punctual with team-oriented mentality.
Experienced with operating and maintaining various types of production machinery. Utilizes technical skills to troubleshoot and resolve mechanical issues swiftly. Knowledge of safety standards and procedures to maintain secure working environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Machine Operator
Peter Cremer
Cincinnati, OH
08.2024 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Customer Service Associate
Walgreens
Cincinnati, OH
02.2024 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Mail Handler / ForkLift Operator
United States Postal Services
Cincinnati, OH
01.2021 - 01.2024
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
Ecommerce Employeee
Walmart
Cincinnati, OH
02.2020 - 10.2020
- Improved customer engagement, overall brand awareness and product sales through digital marketing campaigns.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Supervised and trained 3 employees on successful selling techniques.
Food and Beverage Associate
Chipotle
Cincinnati, OH
02.2019 - 01.2020
- Set tables for upcoming meal according to Food Service Guidelines Manual.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
- Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Food and Beverage Associate
Kings Island
Mason, OH
03.2018 - 10.2018
- Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
- Controlled portion sizes and garnishing for optimal cost controls.
- Maintained unobtrusive presence throughout meals to assist guests with additional food and beverage requests as needed.
- Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
Education
High School Diploma -
Dohn Community
Cincinnati, OH11 2020
High School Diploma -
Withrow University High School
Cincinnati, OH2020
Skills
- Effective customer upselling
- Team building
- Problem resolution
- Food safety and sanitation
- Processing payments
- Opening and closing procedures
Experience
["Food Preparation and Serving Related Workers, All Other"],["Food Preparation and Serving Related Workers, All Other"],[]
Education and Training
true,other,true,other
Certification
forklift
Timeline
Machine Operator
Peter Cremer
08.2024 - Current
Customer Service Associate
Walgreens
02.2024 - 07.2024
Mail Handler / ForkLift Operator
United States Postal Services
01.2021 - 01.2024
Ecommerce Employeee
Walmart
02.2020 - 10.2020
Food and Beverage Associate
Chipotle
02.2019 - 01.2020
Food and Beverage Associate
Kings Island
03.2018 - 10.2018
High School Diploma -
Dohn Community
High School Diploma -
Withrow University High School