T'Asia Bates
Washington,DC
Summary
Dynamic and results-oriented professional with a proven track record at Shout Mouse Press, adept in problem-solving and fostering customer service excellence. Leveraged computer skills and a friendly, positive attitude to enhance reader engagement and organizational efficiency. Achieved significant milestones in storytelling and diversity initiatives, demonstrating exceptional teamwork and collaboration abilities. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Author
Shout Mouse Press
03.2015 - Current
- Built a loyal following through engaging with over 50,000 readers through author-reader interactions at book signings, speaking engagements or online platforms.
- Developed captivating storylines and characters, resulting in increased book sales and positive reader feedback.
- Overcame writer''s block with creative problem-solving techniques that led to breakthroughs in plot development or character creation.
- Gathered inspiration from personal experiences or current events to create relatable and thought-provoking content.
General Advisory Member
DC Prep
02.2024 - 05.2024
- Established thought leadership by participating in industry conferences, and delivering keynote presentations.
- Championed diversity and inclusion initiatives throughout the organization by fostering over 100 alumni.
- Presented findings to senior management, influencing key decisions and contributing to long-term success.
Intern
PrepNext
04.2023 - 05.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying at least 10 learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Front Desk Receptionist
Steven T. Tee, LLC
09.2021 - 08.2022
- Greeted at least 20 guests at the front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts and double bookings.
Education
High School Diploma -
Benjamin Banneker Academic High School
Washington, DC06.2021
Skills
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Computer Skills
- Multitasking Abilities
Certification
- [First Aid] [National CPR Foundation] [2023 November]
- [CPR] [National CPR Foundation] [2023 November]
- [AED] [National CPR Foundation] [2023 November]
- [Office365]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Advisory Member
DC Prep
02.2024 - 05.2024
Intern
PrepNext
04.2023 - 05.2024
Front Desk Receptionist
Steven T. Tee, LLC
09.2021 - 08.2022
Author
Shout Mouse Press
03.2015 - Current
- [First Aid] [National CPR Foundation] [2023 November]
- [CPR] [National CPR Foundation] [2023 November]
- [AED] [National CPR Foundation] [2023 November]
- [Office365]
High School Diploma -
Benjamin Banneker Academic High School
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