Tasia Plott
Waukegan,IL
Summary
Team-minded professional focused on boosting customer satisfaction and service quality and a desire for new challenges. Skilled in working under pressure, adapting to new situations and challenges to best enhance the company brand.
Overview
12
12
years of professional experience
Work History
Learning Management System Coordinator
American Society of Safety Professionals
Park Ridge, IL
04.2017 - 07.2023
- Analyzed data to identify trends in customer behavior and preferences.
- Developed strategies to improve operational procedures and reduce costs.
- Provided technical support to staff members regarding software applications and hardware systems.
- Researched new technologies to enhance productivity levels across all departments.
- Conducted regular training sessions for staff members on new software programs or processes.
- Collaborated with vendors to arrange contracts for services or products needed by the organization.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
Customer Service Representative
American Society of Safety Professionals
Park Ridge, IL
10.2011 - 04.2017
- Provided excellent customer service to resolve customer complaints in a timely manner via email, phone call and face-to-face.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
High School Diploma -
Maine East High School
Park Ridge, IL06-2006
Skills
- Exceptional Customer Service
- Excellent Communication Abilities
- Trained In Personify, SalesForce, WBT/TopClass LMS
- Cross-Functional Collaboration
- Online Training Services
- User Experience
References
References available upon request.
Timeline
Learning Management System Coordinator
American Society of Safety Professionals
04.2017 - 07.2023
Customer Service Representative
American Society of Safety Professionals
10.2011 - 04.2017
High School Diploma -
Maine East High School
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