Raquel Pinkard
Huber Heights,OH
Summary
Enthusiastic behavioral health professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Ohio Department of Health regulations and Ohio Board of Developmental Disabilities regulations and training in person centered planning. Motivated to learn, grow and excel in the home healthcare industry.
Overview
10
10
years of professional experience
Work History
Care Management Coordinator
Aetna OhioRISE
04.2022 - Current
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
- Addressed potential barriers to successful treatment outcomes proactively by identifying challenges early on in the planning process.
- Improved patient outcomes by developing and implementing comprehensive care plans.
- Supported family members in understanding and managing their loved one's health conditions through education and guidance.
QIDP
BrightSpring Health Services
05.2018 - 06.2023
- Train and manage Interdisciplinary Teams and program staff to ensure that each individual is receiving optimum services.
- Liaised with Guardians and Social Workers and recommended specific homes and waivers, aligning with individual needs, requirements and specifications.
- Increased growth by 92% over 4 months by offering consultation services and applying customer service and upselling techniques.
- Maintains fiscal spending within limits of approved budget for 5 residential facilities (household expenses and repairs, vehicle expenses, personnel costs, and consultant services)
- Interact with families/guardian, and staff to manage benefits aligned with ODJFS regulations
- Motivated and supervised 5 Residential Managers and 30 Direct Support Professionals in delivering quality patient care.
Care Specialist
South Community Inc.
05.2017 - 05.2018
- Documented all patient information including service plans, treatment reports and progress notes
- Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention
- Referred clients to other programs and community agencies to enhance treatment processes
- Consulted and developed appropriate treatment and rehabilitation plans for dual diagnosed patients (Addictions & Mental Health)
- Engaged with clients in variety of settings to establish effective, professional relationship
- Maximized client's health, wellness, safety, adaptation, and self-care through effective care coordination and case management for 60 individuals
Protective Services Rep
ADVOCACY & PROTECTIVE SERVICES
08.2015 - 11.2016
- Charted and recorded information in client files
- Effectively managed time and caseloads based on 50 sessions per week
- Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficiency of medications
- Maintained caseloads of 100 patients, working under strict deadlines
- Managed caseloads and acted as advocate for client rights
- Resolved crisis situations when severe mental health and behavioral issues arose , improved operations and provided exceptional client support
Therapist
TRUMPET BEHAVIORAL HEALTH
10.2014 - 07.2015
- Communicated non-verbally with children to provide them with comfort, encouragement and positive reinforcement
- Led activities that developed students' physical, emotional and social growth
- Physically, verbally interacted with students throughout sessions
- Redirected poor behavior using positive reinforcement methods
- Effectively maintained caseload of 10 sessions per week using alternative therapies for autism spectrum disorder
Education
Master of Science - Clinical Mental Health Counseling
University Of Dayton
Dayton, OH2019
Bachelor of Arts - Rehabilitation Mental Health
Wilberforce University
Wilberforce, OH2014
Skills
- Exceptional Customer Service
- Adapt to diverse groups
- Time management
- Problem-solving skills
- Relationship building
- Strategic thinker
- Goal-oriented
- Excellent multitasking capability
- Team leadership and direction
- Detail Oriented
Timeline
Care Management Coordinator
Aetna OhioRISE
04.2022 - Current
QIDP
BrightSpring Health Services
05.2018 - 06.2023
Care Specialist
South Community Inc.
05.2017 - 05.2018
Protective Services Rep
ADVOCACY & PROTECTIVE SERVICES
08.2015 - 11.2016
Therapist
TRUMPET BEHAVIORAL HEALTH
10.2014 - 07.2015
Master of Science - Clinical Mental Health Counseling
University Of Dayton
Bachelor of Arts - Rehabilitation Mental Health
Wilberforce University
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