Dayanis Gonzalez

• Coordinated care plans with multidisciplinary teams to optimize patient outcomes.
• Managed patient intake processes, ensuring timely assessments and documentation.
• Streamlined communication between healthcare providers and patients, enhancing engagement.
• Developed resources for families to navigate care options effectively.
• Experienced healthcare coordinator with expertise in durable medical equipment (DME), home health services, patient care coordination, insurance verification, and case management. Skilled in ensuring timely delivery of medical equipment and home care services while maintaining compliance with healthcare regulations and providing exceptional patient support.Key SkillsDurable Medical Equipment (DME) Coordination
  Home Health Care Management
  Patient Care Coordination
  Insurance Verification & Authorization
  Medicare & Medicaid Knowledge
  Case Management
  Medical Documentation
  EMR/EHR Systems
  Scheduling & Logistics
  Customer Service
  Compliance & Regulatory Standards
  Communication & Problem Solving
  Experience Bullet PointsCoordinated DME orders, deliveries, and equipment setup for patients transitioning from hospital to home care.
  Managed referrals and authorizations for home health services, ensuring timely initiation of care.
  Verified insurance eligibility and obtained prior authorizations from Medicare, Medicaid, and commercial insurance providers.
  Served as liaison between physicians, patients, caregivers, home health agencies, and equipment vendors.
  Maintained accurate patient records and documentation in electronic medical record systems.
  Scheduled and monitored home health visits, ensuring continuity of care and patient satisfaction.
  Educated patients and families on the use and maintenance of medical equipment and home care services.
  Resolved patient concerns and coordinated equipment repairs, replacements, and follow-up services.
  Ensured compliance with HIPAA regulations and organizational policies.
  Monitored patient care plans and collaborated with interdisciplinary teams to improve patient outcomes.
  
  

• Coordinated patient referrals to ensure timely access to specialized care.
• Managed intake processes, verifying insurance eligibility and patient information accuracy.
• Facilitated communication between patients, providers, and healthcare teams for seamless service delivery.
• Scheduled appointments efficiently, optimizing provider calendars and patient wait times.
• Developed and maintained referral tracking systems to enhance workflow transparency.
• Educated patients on referral processes, improving understanding and satisfaction rates.
• Analyzed referral patterns to identify areas for process improvement and increased efficiency.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.

• Coordinated patient referrals to specialists, ensuring timely and accurate processing of requests.
• Managed appointment scheduling for patients, optimizing clinic workflow and reducing wait times.
• Maintained electronic health records with precision, ensuring compliance with HIPAA regulations.
• Communicated effectively with healthcare providers, facilitating seamless patient care transitions.

Bachiller Diploma