Donna Carrion
Lancaster
Summary
Medical professional with strong background in care management, adept at coordinating complex patient needs and healthcare services. Proven ability to foster team collaboration and deliver impactful results. Skilled in patient advocacy, discharge care planning, and resource allocation. Reliable and adaptable, consistently meeting evolving demands of healthcare environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Care Management Coordinator
High Desert Medical Group
2013.04 - Current
- Facilitate smooth discharge planning for patients transitioning from acute hospitals and skilled nursing facilities.
- Assist in organizing home health, IV care, and appointment management for primary and specialty care.
- Support referral processes for specialty care and maintain accurate filing of hospital records.
- Execute effective communication with case managers, providers, and patients to ensure smooth follow-up care.
- Process hospice and palliative care referrals.
- Process custodial patient specialty referrals and notify facilities.
- Verify insurance eligibility and obtain benefit coverages.
Caring 4 Life Coordinator
High Desert Medical Group
2009.09 - 2013.04
- Facilitated monthly communication with patients experiencing low-acuity, high-risk chronic conditions to ensure timely submission of case management issues.
Patient Service Associate (PSA)
High Desert Medical Group
2006.06 - 2009.09
- Scheduled appointments, processed messages, and facilitated incoming referrals processing. Assisted team members with client communications.
Health Information Management, Clerk
High Desert Medical Group
2005.08 - 2006.06
- Assisted in organizing and categorizing medical records for efficient access.
- Supported retrieval of patient charts to facilitate timely information sharing.
- Maintained orderly filing systems to enhance record management efficiency.
Customer Service Representative
Blimpie Subs and Salads
2002.06 - 2005.08
- Assisted customers at service counter with transactions and orders.
- Processed inventory orders efficiently.
- Supported team in maintaining accurate stock levels.
- Facilitated telephone and catering orders.
Patient Service Associate (PSA)
Togo’s Eatery
2001.09 - 2001.12
- Processed customer orders efficiently at service counter.
- Assisted customers with inquiries and order modifications.
- Maintained organized workspace to enhance service delivery.
Education
Associate of Science -
University of Antelope Valley
Lancaster02.2018
AA - Deaf Studies/Interpreter Training
Antelope Valley College
Lancaster05.2013
Deaf Studies - Interpreter Training
Oxnard College
Oxnard12.2001
High School - undefined
Oxnard High School
Oxnard01.2001
Skills
- Over 20 years’ experience in customer service, multi-tasking, data entry, multiple medical system navigation, telephonic and email communications, Nationally Registered Certified Medical Assistant (NRCMA)
- HIPAA compliance
- Care planning
- Quality improvement
- Bilingual in ASL (for Deaf/ Hard-of-Hearing)
Certification
- Nationally Registered CMA License -2018
- BLS/CPR Certified - National Heart Association 2017-2025
Languages
ASL
Limited Working
Timeline
Care Management Coordinator
High Desert Medical Group
2013.04 - Current
Caring 4 Life Coordinator
High Desert Medical Group
2009.09 - 2013.04
Patient Service Associate (PSA)
High Desert Medical Group
2006.06 - 2009.09
Health Information Management, Clerk
High Desert Medical Group
2005.08 - 2006.06
Customer Service Representative
Blimpie Subs and Salads
2002.06 - 2005.08
Patient Service Associate (PSA)
Togo’s Eatery
2001.09 - 2001.12
High School - undefined
Oxnard High School
Associate of Science -
University of Antelope Valley
AA - Deaf Studies/Interpreter Training
Antelope Valley College
Deaf Studies - Interpreter Training
Oxnard College
Awards
Community
- AV Mobile Vietnam Memorial Wall (AV Wall)- Point Man AV / Jan 2026 Volunteer Appreciation (Final Salute 2025)
- AV Mobile Vietnam Memorial Wall (AV Wall)- 38th District Assemblyman Tom Lackey / Jan 2024 Volunteer Appreciation
- Vets 4 Veterans/ Sept 2022 Richard Trygg Inspiration Award
- Vets 4 Veterans - 38th District Assemblyman Tom Lackey / Sept 2022 Volunteer Appreciation
- Quartz Hill Chamber of Commerce/ July 2019 Citizen of the Year
Professional
- High Desert Medical Group/ December 2025 Service Award (20 Years)
- High Desert Medical Group/ December 2023 Administrative Ambassador of the Year
- Heritage Provider Network with Keck Medicine of USC/ July 2023 Population Health Management Associate
- High Desert Medical Group/ December 2020 Service Award (15 Years)
- High Desert Medical Group/ December 2015 Service Award (10 Years)
- High Desert Medical Group/ December 2011 Fuzzy Award
- High Desert Medical Group/ December 2010 Service Award (5 Years)
- High Desert Medical Group/ 2010 Administrative Ambassador of the Year (nomination)
- High Desert Medical Group/ December 2006 Employee of the Quarter (2nd Quarter)