Summary
Overview
Work History
Education
Skills
Timeline
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Tasia Taylor

Tasia Taylor

Palmdale,CA

Summary

Dynamic Customer Experience Manager with a proven track record at Five Below, enhancing customer satisfaction and team performance through cross-functional collaboration and data analytics. Skilled in customer empathy and CRM, successfully implemented strategies that fostered positive relationships and improved service delivery. Achieved notable increases in customer loyalty and team productivity.

Offering background in customer relations and strong desire to learn and grow in dynamic environment. Brings ability to quickly grasp new concepts and apply problem-solving and communication skills effectively. Ready to use and develop these skills in any role.

Overview

6
6
years of professional experience

Work History

Customer Experience Manager

Five Below
06.2023 - Current
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed new employees and on-going performance assessment of current employees.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Established performance and service goals and held associates accountable for individual performance.
  • Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
  • Organized quarterly workshops for continuous skill development among team members, promoting a culture of excellence in customer service delivery.
  • Implemented data-driven strategies to identify areas needing improvement in the customer journey.
  • Negotiated with vendors to secure better service terms that enhanced overall customer experience.
  • Analyzed customer feedback data to identify trends and areas for improvement.
  • Enhanced team performance with regular coaching sessions focused on empathy and problem-solving skills in customer interactions.

Customer Experience Manager

Five Below
09.2019 - 06.2023
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed new employees and on-going performance assessment of current employees.
  • Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Established performance and service goals and held associates accountable for individual performance.
  • Established cross-functional teams for improved communication between departments and better customer experiences.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Implemented data-driven strategies to identify areas needing improvement in the customer journey.

Buffet Attendant

John's Incredible Pizza Company
10.2018 - 05.2019
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Ensured guest safety by adhering to proper food handling procedures and sanitation guidelines.
  • Demonstrated versatility, assisting other staff members with tasks such as dishwashing or bussing tables when needed.
  • Reduced food waste by monitoring portion control and replenishing dishes in a timely manner.
  • Contributed to positive dining experiences by greeting guests with a friendly demeanor and assisting with their needs.
  • Fostered strong working relationships with colleagues through effective communication and teamwork during shifts.
  • Collaborated with team members to maintain organization in the back-of-house areas, resulting in smooth service operations.
  • Streamlined inventory management processes, accurately tracking stock levels of buffet items and notifying supervisors of shortages promptly.
  • Enhanced customer satisfaction by maintaining a clean and well-stocked buffet area.
  • Earned a reputation for punctuality and reliability, consistently arriving early to shifts and performing tasks with minimal supervision.

Education

Bachelor of Science - Criminology- Forensic Behavioral Science

California State University, Fresno
Fresno, CA
05-2023

High School Diploma -

Palmdale High School
Palmdale, CA
05-2018

Skills

  • Cross-functional collaboration
  • Voice of customer analysis
  • Customer empathy
  • Data analytics
  • Account management
  • Customer acquisition
  • Customer feedback management
  • Performance evaluations

Timeline

Customer Experience Manager

Five Below
06.2023 - Current

Customer Experience Manager

Five Below
09.2019 - 06.2023

Buffet Attendant

John's Incredible Pizza Company
10.2018 - 05.2019

Bachelor of Science - Criminology- Forensic Behavioral Science

California State University, Fresno

High School Diploma -

Palmdale High School

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Tasia Taylor