Summary
Overview
Work History
Education
Skills
References
Timeline
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Tasneem Patel

MORTON GROVE,IL

Summary

Dynamic Project Operations Lead with a proven track record at CCC Information Services, enhancing operational compliance and public engagement. Expert in business writing and communication, I spearheaded crisis strategies and fostered stakeholder relationships, significantly improving process efficiency. My analytical prowess and motivational approach drive organizational success, embodying agility and innovation in every project.

Overview

10
10
years of professional experience

Work History

Project Operations Lead

CCC Information Services
Chicago, IL
04.2020 - Current
  • Led team to maintain operational processes compliance.
  • Enhanced communication plans to boost public awareness of company offerings.
  • Created and refined content for diverse platforms including print, web, and social media.
  • Developed relationships with key stakeholders to maintain brand message accuracy in communications materials.
  • Collaborated on creating a thorough crisis communication strategy to address potential crises.
  • Worked with internal teams to craft cohesive messaging strategies.
  • Evaluated current internal communication processes within the organization.

Lead Operations Analyst

Evolent Health
Chi, IL
02.2016 - 12.2019
  • Documented system and process updates to ensure accuracy.
  • Led cross-functional teams in developing strategies for optimizing existing operations processes.
  • Collaborated with IT personnel in designing system architectures that meet the needs of the organization's operations objectives.
  • Enhanced communication protocols between internal departments and external stakeholders regarding operations.
  • Analyzed and documented current operations processes to identify potential areas of improvement.
  • Assisted in the development, implementation, and maintenance of policies and procedures related to operations activities.
  • Conducted regular meetings with stakeholders to review performance metrics and provide recommendations for improvement.
  • Created detailed reports outlining data trends, customer feedback, process improvements.

Claims Analyst

Evolent Health
Chicago, IL
03.2015 - 02.2016
  • Reviewed customer claims, identified discrepancies and determined appropriate course of action.
  • Conducted investigations to gather evidence in support of claims resolution.
  • Assessed medical records for coverage eligibility and benefit accuracy.
  • Developed strategies for resolving complex claims issues.
  • Verified documents to ensure accuracy of information provided by customers.
  • Prepared detailed reports on claim status, payment history, and other relevant information.
  • Analyzed claim data to identify trends and recommend process improvements.

Education

BBA - Health Information Management

University of Illinois At Chicago
Chicago, IL
05-2016

Bachelor of Arts - Communication And Media

Northeastern Illinois University
Chicago, IL
05-2014

Skills

  • Motivational attitude
  • Acknowledgment of customer needs
  • Business Writing
  • Excellent communication skills
  • Strong Analytical, Problem-
    Solving, & Organizational Skills
  • Agile work processes
  • Enthusiastic and Self Motiviated

References

References available upon request.

Timeline

Project Operations Lead

CCC Information Services
04.2020 - Current

Lead Operations Analyst

Evolent Health
02.2016 - 12.2019

Claims Analyst

Evolent Health
03.2015 - 02.2016

BBA - Health Information Management

University of Illinois At Chicago

Bachelor of Arts - Communication And Media

Northeastern Illinois University

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Tasneem Patel