TASNIM HARUN
New York City Health + Hospitals
Hollis,NY
5
Languages
13
years of professional experience
Strategic operations coordinator with a strong background in managing projects and optimizing processes. Focused on team collaboration and adaptability to changing demands. Experienced in resource allocation and conflict resolution, enhancing service delivery and improving workflows in high-volume environments.
Work History
Assistant Co-Ordinating Manager
5 Years 7 Months- Managed high-volume calls while maintaining quality assurance standards.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Documented customer interactions accurately in CRM systems, ensuring data integrity.
- Collaborated with team members to enhance service delivery and improve workflows.
- Identified trends in customer feedback to propose actionable improvements to management.
- Collaborated with cross-functional teams to provide seamless support for customers during various stages of the service process.
Passenger Service Agent
2 Years 7 Months- Implemented streamlined procedures for managing flight delays and cancellations, improving communication with passengers.
- Coordinated passenger check-in processes to enhance efficiency and ensure timely boarding.
- Assisted passengers with baggage handling, resolving issues promptly and maintaining customer satisfaction.
- Trained new staff on operational protocols, enhancing team performance and service quality.
Customer Service Representative
6 Years 8 Months- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Resolved customer inquiries efficiently, ensuring quick turnaround on issues.
- Managed cash register operations, maintaining accuracy in transactions and balancing tills.
- Trained new staff on operational procedures and customer engagement techniques.
Education
Bachelor of Science - Health Sciences
Skills
Operations management
Customer-centric mindset
Reporting documentation
MS office
Multitasking
Multitasking Abilities
Written communication
Interpersonal relations
Teamwork
Professional and courteous
Positive attitude
Administration and reporting
Languages
English
Native or Bilingual
Spanish
Full Professional
Hindi
Full Professional
Bangla
Native or Bilingual
Urdu
Professional Working
Timeline
Assistant Co-Ordinating Manager
New York City Health + Hospitals
02.2021 - CurrentRead More
Passenger Service Agent
Jetway Avation
08.2018 - 03.2021Read More
Customer Service Representative
Dunkin
03.2014 - 11.2020Read More
York College
Bachelor of Science from Health Sciences
Read More