Tasnim Khan
Houston,TX
Summary
13 years of experience in customer service, known for exceptional adaptability and a keen eye for detail. Proven ability to build and mentor teams, fostering a collaborative environment and leveraging technology to enhance productivity. Dedicated to delivering outstanding results going above and beyond. Driving organizational success through innovative problem-solving, leadership and keen to fast learning.
Overview
13
13
years of professional experience
Work History
Member Advocate II
Members Choice Federal Credit Union
10.2024 - Current
- Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
- Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
- Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
- Consistently met or exceeded performance metrics related to response times, issue resolution rates, and overall customer satisfaction scores.
Member Consultant II
Boeing of Employees Credit Union
07.2023 - 09.2024
- Offer tailored financial advice and loan solutions, ensuring optimal member service and support
- Certified notary public, efficiently handling legal documents and transactions with accuracy
- Build strong client relationships, address needs, and deliver high-quality service for satisfaction
- Manage loan applications from consultation to approval, ensuring smooth and compliant processes
- Maintain accurate records and timely processing of documents with strong attention to detail
Property Manager
CRL Property Management
08.2021 - 07.2023
- Build tenant relationships, address concerns, ensure high retention rates, fostering community
- Develop marketing strategies, conduct property tours, negotiate leases, attract new tenants
- Oversee rent collection, manage budgets, maximize property revenue, ensure financial health
- Ensure compliance with regulations, maintain accurate records, streamline documentation processes
- Coordinate property maintenance, address repair requests, maintain property condition, enhance tenant satisfaction
Contact Tracer
Aerotek
01.2021 - 04.2021
- Conduct contact tracing to manage disease transmission and ensure public health safety
- Communicate effectively with diverse populations, maintaining confidentiality
- Utilize digital tools for accurate data management and reporting
- Identify and resolve challenges in tracing processes, enhancing efficiency
- Educate the community on preventive measures, promoting public health
Office Assistant
South Seattle College
12.2018 - 10.2019
- Multilingual Communication Skills: Proficient in multiple languages to effectively communicate with international clients and colleagues, enhancing global business relations
- Cultural Competence: Deep understanding of diverse cultural practices and protocols, ensuring respectful and effective interactions across various cultures
- Organizational Excellence: Demonstrated ability to manage schedules, coordinate meetings, and handle travel arrangements with precision, ensuring smooth office operations
- Tech-Savvy Efficiency: Proficient in using office software and technology to streamline administrative tasks, manage data, and support digital communication
- Proactive Problem Solver: Strong problem-solving skills with a proactive approach to identifying and resolving issues, ensuring a seamless workflow in a dynamic international environment
Brand Ambassador
Chromatic LTD
06.2017 - 11.2017
- Increased brand visibility through strategic social media campaigns, reaching 10,000 new followers
- Engaged customers via interactive events, leading to a 35% rise in customer retention
- Provided actionable customer feedback to improve products, aligning with market trends
- Boosted sales by effectively communicating product benefits, achieving a 22% increase in revenue
- Promoted company values and culture, strengthening brand loyalty and positive perception
English Teacher
Mastermind School
01.2016 - 05.2017
- Engaged students in literature and language arts, fostering a love for reading and writing
- Implemented a mix of traditional and modern teaching techniques, improving student engagement
- Created a positive classroom environment, promoting respect and academic excellence
- Developed individualized education plans, addressing diverse learning needs
- Maintained open communication with students, parents, and colleagues to support success
English Teacher
Mastermind School
01.2012 - 01.2013
- Develop engaging lesson plans tailored to individual student needs, enhancing English literacy skills
- Utilize modern teaching aids and technology, fostering interactive and dynamic classroom experiences
- Create a positive, inclusive classroom environment, promoting cooperation and respect among students
- Commit to ongoing professional development, staying updated with the latest educational trends
Office Assistant Receptionist
Victory Real Estate & Construction
08.2011 - 01.2012
- Managed office tasks efficiently, ensuring smooth operations and timely completion of projects
- Communicated effectively with clients and vendors, fostering strong professional relationships
- Utilized Microsoft Office Suite and Google Workspace to streamline administrative tasks and boost productivity
- Identified and resolved issues promptly, enhancing workplace efficiency and harmony
- Delivered exceptional customer service, improving overall office environment and stakeholder satisfaction
Education
Associate of Arts and Business -
South Seattle College
Seattle, WA12.2019
Bachelor's degree - Law
London college of legal studies
Dhaka10.2014
High school diploma -
Maple leaf International School
Dhaka12.2011
Skills
- CRM Tools
- Interpersonal skills
- Communication
- Time management
- Leadership
- Customer retention
- Negotiation
- Adaptability
- Conflict management
- Compliance management
- Mentoring
- Administrative experience
- Microsoft Tools
- Brand development
- Sustainability practices
- Market research
- Creative thinking
- B2C
- Risk Management
- Remote Work Proficiency
Volunteer Experience
- International Student ambassador: South Seattle College
- Tukwila Food Bank: BECU
Education and Training
Dhaka,Dhaka,Seattle, WA
Awards
Certificate of appreciation, 05/01/19
- South Seattle College
Certificate of appreciation, 04/01/2021
- Aerotek
Timeline
Member Advocate II
Members Choice Federal Credit Union
10.2024 - Current
Member Consultant II
Boeing of Employees Credit Union
07.2023 - 09.2024
Property Manager
CRL Property Management
08.2021 - 07.2023
Contact Tracer
Aerotek
01.2021 - 04.2021
Office Assistant
South Seattle College
12.2018 - 10.2019
Brand Ambassador
Chromatic LTD
06.2017 - 11.2017
English Teacher
Mastermind School
01.2016 - 05.2017
English Teacher
Mastermind School
01.2012 - 01.2013
Office Assistant Receptionist
Victory Real Estate & Construction
08.2011 - 01.2012
Associate of Arts and Business -
South Seattle College
Bachelor's degree - Law
London college of legal studies
High school diploma -
Maple leaf International School