Tasrin Rehanuma
Albuquerque,NM
Summary
Adaptable operations professional with a strong background in documentation management, contract support, and client communications. Proven ability to review agreements, extract critical metadata, and maintain organized repositories using Excel and CRM tools. Highly organized with keen attention to detail, capable of validating AI-assisted reviews and meeting aggressive deadlines. Adept at balancing competing priorities in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Support Specialist
Alta Mira NM
11.2024 - Current
- Developed and maintained detailed service plans and documented client progress using Excel to track performance metrics.
- Interpreted complex personal and medical documents to align client services with community support options, applying established review standards.
- Facilitated communication between clients, families, and external support agencies.
- Participated in compliance training and maintained up-to-date records according to policy, managing multiple documentation priorities under tight deadlines.
Store Manager of Operations
Custom T's Factory
01.2018 - Current
- Managed day-to-day operations including staff oversight, inventory, and customer service.
- Developed and enforced procedural documentation and policies using Microsoft Office suite, improving operational consistency.
- Handled client communications and resolved issues efficiently, improving customer satisfaction.
- Analyzed sales and operational data in Excel to support decision-making and growth strategies.
Property Management Intern
Equity Residential
07.2014 - 10.2014
- Supported lease agreement creation and documentation accuracy.
- Assisted in tenant move-in/move-out logistics, maintained accurate filing and records.
- Provided front-line customer service and addressed tenant inquiries professionally.
Education
Bachelor of Business Administration - Business Administration
The University of Texas at Arlington
05.2014
Skills
- Process & Analysis: Claims Documentation & Review, Data Entry & File Analysis
- Administration & Management: Administrative & Operations Management, Project & Case Management, Communication & Client Support
- Skilled in customer relationship management (CRM) and Canva
Languages
English
Timeline
Support Specialist
Alta Mira NM
11.2024 - Current
Store Manager of Operations
Custom T's Factory
01.2018 - Current
Property Management Intern
Equity Residential
07.2014 - 10.2014
Bachelor of Business Administration - Business Administration
The University of Texas at Arlington