Summary
Overview
Work History
Education
Skills
Timeline
Manager
Tassandra Jenkins

Tassandra Jenkins

Newport News,VA

Summary

Talented Customer Service Associate with a knack for balancing customer needs and company demands. Strong relationship-building skills have consistently led to meeting individual sales goals. Detail-oriented and reliable Stocker who thrives in team environments, dedicated to providing exceptional customer service. Seeking a role that values honesty and dedication. Proven track record as a high-achieving Sales Associate with extensive experience in customer service, sales, client relations, and merchandising. Self-directed and self-motivated team player capable of working independently and learning quickly.

Overview

10
10
years of professional experience

Work History

Manager

Mcdonalds
11.2017 - Current
  • Ensured rapid and courteous service with a focus on client satisfaction.
  • Greeted new customers, answered initial questions and took orders.
  • Ensured thorough cleanliness of all dishware.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Line Server

Piccadillys
10.2018 - 12.2018
  • Learned how to fill in for prep/cooks and Managers.
  • Set up and broke down salad bar, hot line/bread and kitchen/dishroom lines.
  • Stocked salad and cold food lines, replenished ice and verified temperatures of different food items.
  • Documented orders and special requests, gathered condiments and packaged food.
  • Delegated tasks to team members to optimize productivity.
  • Assisted servers and dining room hosts, quickly responding to guests' needs.
  • Resolved complaints from guests by listening to issues and notifying restaurant manager.
  • Offered product samples, answered questions and suggested products.
  • Hand-washed dishes and glassware thoroughly.

Sales Associate and Customer service

Kolh department store
06.2018 - 09.2018
  • Cash office counter, counted every dollar in the building either open or closing shift as well as double shifts.
  • Set aside merchandise for on-hold reservations.
  • Prepared products for sales floor and created appealing product displays.
  • Maintained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
  • Increased purchase totals by recommending additional items.
  • Won store sales competition for most credits collected, resulting in employee of the mouth and prizes.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Marked clearance products with updated price tags.
  • Assisted customers with store and product complaints.

account operater

williamburg planation vaction village
06.2017 - 09.2017
  • Greeted and registered guests in resorts.
  • Convinced old resort owners to either pay their bills, update their info, to invite friends to buy a resort.

shift leader

Chanellos pizza
03.2016 - 05.2016
  • Mentored team members on techniques necessary to complete job tasks.
  • Helped customers select products that best fit their personal needs.
  • Assisted customers with sales transactions in a timely manner to guarantee high level of customer service.

cashier

Little Caesers
09.2015 - 02.2016
  • Assisted servers and dining room hosts, quickly responding to guests' needs.
  • Completed opening and closing checklists according to set standards.
  • Recorded orders and partnered with team members to serve food and beverages.
  • Maintained safe food handling standards at all times.
  • Supported other areas of the restaurant in set up, cleanup, prep work and equipment maintenance.
  • Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.

Cashier Cook

busch gardens
11.2014 - 01.2015
  • Seasonal First job.
  • Performed additional tasks to keep the dining room running smoothly.
  • Stocked and maintained silverware, linens and condiments.
  • Offered product samples, answered questions and suggested products.
  • Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
  • Delivered exceptional, friendly and fast service.
  • Checked out customers and bagged items quickly.

Education

High School Diploma -

Heritage High School
Newport News, VA
01.2016

Skills

  • Cash register operations
  • Inventory restocking
  • Company standards
  • Verbal communication
  • Recordkeeping and bookkeeping
  • Outgoing personality
  • Flexible and adaptable
  • Works well under pressure
  • Team building
  • Strong team member
  • Payment processing
  • Mathematical aptitude
  • Employee scheduling
  • Reliable and dependable
  • Flexible schedule
  • Organized
  • Barcode scanning
  • Approachable
  • Inventory control procedures
  • Merchandise stocking
  • Display design
  • Team leadership
  • Customer service
  • Time management
  • Verbal and written communication
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Relationship building
  • Performance management
  • Shift scheduling
  • Policy implementation
  • Workforce management
  • Emergency response
  • Data analysis
  • Positive attitude
  • Adaptability and flexibility
  • Attention to detail
  • Multitasking
  • Multitasking Abilities
  • Problem-solving
  • Hiring and training
  • Customer relationship management

Timeline

Line Server

Piccadillys
10.2018 - 12.2018

Sales Associate and Customer service

Kolh department store
06.2018 - 09.2018

Manager

Mcdonalds
11.2017 - Current

account operater

williamburg planation vaction village
06.2017 - 09.2017

shift leader

Chanellos pizza
03.2016 - 05.2016

cashier

Little Caesers
09.2015 - 02.2016

Cashier Cook

busch gardens
11.2014 - 01.2015

High School Diploma -

Heritage High School

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