Taswana Reed
Oakland,CA
Summary
Customer Success Manager with over 10 years of experience in enhancing client satisfaction and retention in compliance and operational settings. Expertise in stakeholder relationship management, complex problem resolution, and process optimization to achieve measurable outcomes. Demonstrated proficiency in data analysis, workflow streamlining, and cross-functional team coordination to improve customer experiences. Focused on delivering exceptional service that fosters loyalty and supports sustainable growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Court Liaison 1
Pretrial Diversion Project
San Francisco, CA
05.2024 - Current
- Facilitated release of 200 clients monthly by analyzing case records and addressing legal barriers.
- Presented comprehensive sentencing alternatives for 100 cases monthly, aligning options with client circumstances.
- Delivered weekly compliance updates to 75 courtroom departments, contributing to 60% reduction in case errors.
- Collaborated with judges, attorneys, and leadership teams to advocate for pretrial diversion opportunities.
- Maintained anactive presence in court proceedings by documenting hearings and tracking outcomes.
- Resolved own recognizance release issues by identifying procedural gaps and reducing wait times.
- Identified inefficiencies in pretrial processes, presenting evidence-based solutions to enhance workflows.
- Developed reports on case trends and compliance statistics to support data-driven decision-making.
Court Compliance Specialist
Pretrial Diversion Project
San Francisco, CA
10.2023 - 05.2024
- Coordinated communication for 150 clients monthly, resolving inquiries efficiently and providing actionable support.
- Increased documentation accuracy by 73% through meticulous updates in client records for seamless reporting.
- Guided over 25% of clients through complex administrative court processes, enhancing compliance rates across multiple programs.
- Collaborated with cross-departmental teams to align program priorities with client needs, improving service delivery.
- Developed engagement strategies that identified compliance risks early, boosting program completion rates.
- Implemented process improvements for tracking compliance data, enabling accurate reporting and informed leadership decisions.
- Served as primary contact for attorneys and court staff, swiftly addressing inquiries to minimize workflow disruptions.
- Analyzed client challenge trends, presenting recommendations to leadership that strengthened program outcomes.
Operations/Project Manager
New Vision Fitness
Oakland, CA
01.2020 - 09.2023
- Contract management (client contracts, independent contractor contracts, sub-lease contacts)
- Field prospective clients and prospective independent contractors
- Project manage build-out of new facility
- Assist in development of business plan
- Purchase equipment
- Records management
- Build and maintain website
- Accounts and invoice management
- Human Resource management
Field Procurement Manager
Republic Services
Richmond, CA
07.2018 - 01.2020
- Vendor Management
- Provided procurement support to multiple field leadership teams within large geographical areas, providing input to strategies that drove solutions to field leadership requests, achieving over $990,000 in savings.
- Manages supply chain projects for assigned areas and maintains the momentum of procurement activities to support the fast pace of field operations.
Global Supply Manager
Tesla
Fremont, CA
07.2012 - 06.2018
- Led global service supply chain as revenues grew to $7B (2016) from $413M (2012) & customer base grew to 130K through releases of Model 3 (2017), Model X (2015) & Model S (2012). Service department staff grew to 12 (2017) from 5 (2012). On 12 cross-functional teams across entire service supply chain: packaging, logistics, engineering, tooling. Manage 1 direct report. At hiring, managed end-to-end service supply chain from sourcing to allocation.
- Product Strategy
- Part fulfillment in Tesla service centers in 0 days/5 days fulfillment for 3rd party body shops. Reducing overall backlog from 30 weeks to 4-6-week lead time.
- Spearheaded interior replacement strategy by collaborating with Quality Design, Engineers, Global Service Development, Director of Service Operations, and VP of Service
- Cut part cost by 50% & streamlined part number count to 2 material offerings from 4
- Re-negotiated terms of $5.5 M service proposal, achieving < $4 M supplier contract terms on storage, yearly build & ship quantities
- Saved +700K by receiving / gaining finance approval for prepayment proposal
- Wrote PO for 24K customized replacement molding parts over 10 years (1200 per year).
- Received Thank You recognition letter from Finance Director for support w/approval options
- Team Development
- Onboarded 12+ supply analysts and managers
- Trained and developed three Global Supply Managers
- Interviewed, performed development 1:1’s and yearly reviews
Education
Bachelor of Liberal Studies -
San Francisco State University
01.2004
Skills
- Global supply strategy
- Supply chain management
- Sourcing and procurement
- Inventory control
- Contract negotiation
- Cross-functional collaboration
- Customer relationship management
- Supplier relationship management
- Training and development
- Data analysis and case analysis
- Process improvement strategies
- Risk assessment
Certification
- Pursuing Project Management Certification
- The Landmark Forum- personal and professional growth management organization
Timeline
Court Liaison 1
Pretrial Diversion Project
05.2024 - Current
Court Compliance Specialist
Pretrial Diversion Project
10.2023 - 05.2024
Operations/Project Manager
New Vision Fitness
01.2020 - 09.2023
Field Procurement Manager
Republic Services
07.2018 - 01.2020
Global Supply Manager
Tesla
07.2012 - 06.2018
Bachelor of Liberal Studies -
San Francisco State University
Similar Profiles
Selena RamosSelena Ramos
Assertive Case Manager - Bilingual at San Francisco Pretrial Diversion ProjectAssertive Case Manager - Bilingual at San Francisco Pretrial Diversion Project
D'Nyia RhodesD'Nyia Rhodes
Pretrial Release Specialist I at San Francisco Pretrial Diversion ProjectPretrial Release Specialist I at San Francisco Pretrial Diversion Project
Rachel SowellRachel Sowell
Case Manager at San Francisco Pretrial Diversion ProjectCase Manager at San Francisco Pretrial Diversion Project
Sofia Guerrero GonzalezSofia Guerrero Gonzalez
Camp Leader at Oakland Kajukenbo KwoonCamp Leader at Oakland Kajukenbo Kwoon
MISHA LEEMISHA LEE
Event Volunteer at UC Tech ConferenceEvent Volunteer at UC Tech Conference