Tatanai Jones
Houston,TX
Summary
Proven track record in enhancing customer experiences and operational efficiency, notably with City of Houston Public Works. Skilled in cleaning, sanitizing, and customer service, demonstrating the ability to work independently and reliably. Achieved significant improvements in workplace cleanliness and customer engagement, leveraging strong communication and organizational skills. Professional custodian with solid expertise in maintaining clean, safe, and orderly environments. Skilled in using cleaning equipment and handling various cleaning chemicals. Known for effective teamwork and adaptability to changing priorities. Consistently reliable and dedicated to achieving high standards in every task. Diligent [Desired Position] with strong history in maintaining cleanliness and order in various facilities. Successfully ensured safe and sanitary environments, contributing to overall operational efficiency. Demonstrated effective use of cleaning techniques and interpersonal skills to foster positive relationships with colleagues and supervisors.
Overview
6
6
years of professional experience
Work History
Custodian
City of Houston Public Works
06.2022 - 07.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept building spaces premises clean inside and outside.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Product Demonstrator
Advantage Solutions
02.2020 - 01.2022
- Assisted customers in locating items, addressed questions and provided product samples.
- Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Consistently met or exceeded demonstration goals while maintaining high levels of professionalism and enthusiasm.
- Increased product awareness by conducting engaging and informative demonstrations to potential customers.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Utilized strong communication skills to convey complex product information clearly and concisely to a diverse range of customers.
- Maintained detailed records of demonstration results to inform future improvements in presentation content or techniques.
- Trained new demonstrators on company policies, presentation techniques, and product knowledge, improving overall team performance.
- Prepared and delivered sleek and professional sales presentations to explain product benefits.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Coordinated with event organizers to ensure smooth execution of presentations at different venues.
- Handled customer inquiries promptly and accurately, fostering trust in the brand and its offerings.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained clean, organized and professional work environment.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Maintained accurate records of promotional events and customer interactions.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Worked with team to achieve sales goals for products.
- Developed creative displays and signage to draw customers to products.
- Communicated product value, quality, and style to educate and entice potential customers.
- Educated customers on product features and answered questions regarding product use.
- Collaborated with marketing team to create and implement promotional campaigns.
Warehouse Worker
Advance Auto Parts Distribution Center
01.2018 - 06.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
Education
Medical Assistant Certificate -
The College of Health Care Professions
Houston, TX08.2024
High School Diploma -
Jack Yates High School
Houston, TX05.2009
Skills
Cleaning and sanitizing
Work independently
Responsible and Dependable
Customer Service
studying, shopping, cleaning, doing laundry
I enjoy these hobbies because they are very relaxing and they keep my day going.
Timeline
Custodian
City of Houston Public Works
06.2022 - 07.2024
Product Demonstrator
Advantage Solutions
02.2020 - 01.2022
Warehouse Worker
Advance Auto Parts Distribution Center
01.2018 - 06.2019
Medical Assistant Certificate -
The College of Health Care Professions
High School Diploma -
Jack Yates High School
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