Ta’Tanisha L. Gibbs
Orlando
Summary
Dynamic Training and Implementation Specialist adept at driving user adoption and operational efficiency through impactful training programs. Successfully led cross-functional teams to streamline processes and enhance curriculum development, aligning departmental goals with corporate strategy. Strong business acumen complements stakeholder collaboration to deliver customer-focused training solutions.
Overview
19
19
years of professional experience
Work History
Sr. Business Operations & Strategy Analyst
Ellucian
02.2026 - 05.2026
- Identified potential risks associated with proposed strategies and developed mitigation plans accordingly.
- Assessed existing strategies and recommended modifications to enhance alignment with corporate objectives.
- Aligned departmental goals with corporate strategy through cross-departmental collaboration.
- Conducted workshops with stakeholders across various organizational levels to gather insights and drive consensus.
Operational Excellence Manager
Anthology (now Ellucian)
12.2020 - 01.2026
- Supervised five parallel cross-functional workstreams, coordinating stakeholder alignment and fostering team collaboration to streamline workflows and amplify project efficiency by 80%.
- Investigated internal processes and created process improvement initiatives that synchronized and streamlined operations, enhancing overall efficiency.
- Organized and led cross-functional teams on projects, overseeing completion stages to ensure alignment with objectives.
- Oversaw creation of SOPs maintaining compliance with company policy and departmental requirements.
- Provided ongoing support and guidance to team members on process improvements.
- Worked closely with leadership team members on strategic planning initiatives that support the overall mission of the organization.
Global IT Implementation & Support Specialist
Diamond Resorts (now Hilton Vacation Club)
Orlando
11.2015 - 09.2020
- Conducted new hire training program, training users on system utilization and optimal practices for improving patient satisfaction.
- Provided ongoing support through telephone, email, online chat, and remote access, ensuring timely resolution of user issues.
- Troubleshot issues that arose during implementations and provided solutions when possible.
- Developed training materials for end-users on newly implemented systems, facilitating smoother transitions.
- Trained staff on system usage and customer service best practices, enhancing overall service quality.
- Led internal refresher training sessions to update teams on new technologies and implementation strategies.
- Coordinated with software vendor and internal stakeholders for the rollout of new software updates and enhancements.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
Electronic Health Record (EHR) Training & Support Specialist
Central Florida Healthcare, Inc.
Winter Haven
03.2013 - 08.2014
- Educated users on system functionalities and best practices for usage.
- Developed training materials, procedures, and trained users in proper use of hardware or software.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Collaborated with IT teams to troubleshoot software and hardware issues.
- Coordinated with vendors to expedite resolution of software issues and minimize downtime.
- Documented and tracked support requests using ticketing software to streamline issue resolution.
- Maintained positive working relationship with fellow staff and management.
Lead Electronic Health Record (EHR) Training & Implementation Specialist
Community Health Centers, Inc.
Winter Garden
09.2007 - 09.2012
- Coordinated and delivered instructor-led and one-on-one training programs, enhancing user proficiency and patient satisfaction by 25%.
- Adapted training approaches based on user skill levels, including delivering tailored one-on-one end-user training to support knowledge retention, build user confidence, and increase adoption.
- Developed standardized training materials, user guides, and knowledge base documentation to facilitate scalable onboarding and ongoing system education.
- Led end-to-end software implementations for 20+ sites, coordinating timelines, stakeholder communication, and go-live support, ensuring successful adoption.
- Partnered cross-functionally with project managers, IT teams, and business leaders to identify workflow gaps and implement process improvements that increased operational efficiency by 70%.
- Provided on-site and remote post-implementation support and troubleshooting to identify and resolve user issues quickly.
- Analyzed user feedback and performance metrics to refine training strategies and increase platform utilization.
Education
Bachelor of Science - Business Administration
DeVry University
Orlando, FL01-2014
Skills
- Business analysis
- Project coordination
- Data visualization
- Process optimization
- Documentation and SOPs
- Stakeholder communication
- Meeting leadership
- Technical writing
- Curriculum design
- Customer service and support
- Relationship building
- Professional correspondence
- Cross-functional collaboration
- Problem-solving skills
- Adaptability and flexibility
Communication Skills
Stakeholder Communication, Meeting Leadership, Training & Coaching, Presentation Delivery, Technical Writing, Editing & Proofreading, Training Material Development, Standard Operating Procedures, Professional Correspondence
References
Available upon request.
Roles And Responsibilities
- Led end-to-end software implementations for 20+ sites, coordinating timelines, stakeholder communication, and go-live support, ensuring successful adoption.
- Coordinated and delivered instructor-led and one-on-one training programs for employees, improving user proficiency and customer satisfaction by 25%.
- Adapted training approaches based on user skill levels, including delivering tailored one-on-one end-user training to support knowledge retention, build user confidence, and increase adoption.
- Developed standardized training materials, user guides, SOPs, and knowledge base documentation to support scalable onboarding and ongoing system education.
- Partnered cross-functionally with project managers, IT teams, and business leaders to identify workflow gaps and implement process improvements that increased operational efficiency by 70%.
- Provided on-site and remote post-implementation support and troubleshooting to identify and resolve user issues quickly, reducing downtime or stoppage in workflow.
- Analyzed user feedback and performance metrics to refine training strategies, increase platform utilization, and recommend/support continuous improvement initiatives.
- Managed multiple concurrent cross-functional workstreams, aligning stakeholders and driving execution across teams to improve project efficiency by 90%.
Leadership Experience
AmeriCorps Public Ally, 2014-2015, Community Outreach & Prevention Coordinator, Conducted presentations to educate students, teachers, and parents on Teen Dating Violence., Developed ability to work with diverse teams, collaborating with varying backgrounds and cultures to achieve common goals., Demonstrated ethical leadership by keeping commitments, respecting confidentiality requirements, and being accountable to the communities served., Collaborated with community partners to coordinate volunteer activities, including donations, hosting in-shelter activities, and sponsorship for families in need during holidays.
Affiliations
- Official, Florida High School Athletic Association (2023-present)
- Volunteer Domestic Violence Advocate, Help Now of Osceola (2014-2017)
- Volunteer Grief Counselor, New Hope for Kids (2014-2016)
Timeline
Sr. Business Operations & Strategy Analyst
Ellucian
02.2026 - 05.2026
Operational Excellence Manager
Anthology (now Ellucian)
12.2020 - 01.2026
Global IT Implementation & Support Specialist
Diamond Resorts (now Hilton Vacation Club)
11.2015 - 09.2020
Electronic Health Record (EHR) Training & Support Specialist
Central Florida Healthcare, Inc.
03.2013 - 08.2014
Lead Electronic Health Record (EHR) Training & Implementation Specialist
Community Health Centers, Inc.
09.2007 - 09.2012
Bachelor of Science - Business Administration
DeVry University