Tatanisha K Peets, MPH,RDN
Yonkers,NY
Summary
Highly enthusiastic and skilled Patient Experience Manager interested in growing and continuing the shared in the vision of Memorial Sloan Kettering Cancer Center, advancing department goals and objectives and promoting clinical nutrition throughout the enterprise. Effective communication and relationship building skills, offering over 15 years of expertise. Hard working and talented leader with aptitude for teamwork.
Overview
25
25
years of professional experience
Work History
Patient Experience Manager, Food and Nutrition Services
Memorial Sloan Kettering Cancer Center
08.2015 - Current
- Oversee and manage daily patient service activities to enhance patient satisfaction and the patient experience.
- Monitor and inspect staff processes to minimize safety risks posed for both patients and staff while ensuring continuous compliance with related organizational policies and regulatory requirements. Review and update Room service policies.
- Serve as a liaison between patients, families, caregivers, dietitians, managers/supervisors/leads, culinary staff and healthcare providers, ensuring seamless coordination of services and optimal support throughout the care journey.
- Lead patient experience and team meetings to review performance metrics, discuss challenges, and develop strategies for continuous improvement.
- Collaborate with interdisciplinary teams and departments such as Nursing, Patient Representatives and Chaplaincy to ensure consistent delivery of high-quality care and a positive patient experience.
- Regularly analyze patient satisfaction data, and implement additional measurements and action plans to achieve optimal unit satisfaction performance.
- Participates in department onboarding of new hires.
- Trains and manages room service supervisors, leads, associates, and volunteers.
- Promote a culture of accountability by establishing clear expectations for staff behavior towards patients and monitoring adherence closely.
- Participant of The Emerging Talent Program at MSK.
Clinical Dietitian, Bone Marrow Transplant Unit
Memorial Sloan Kettering Cancer Center
06.2009 - 08.2015
- Used electronic medical record systems proficiently to assess and track patient progress notes, orders, and other essential documentation aspects required in daily practice.
- Enhanced patient outcomes by implementing evidence-based nutrition interventions and monitoring progress.
- Improved patient satisfaction and additional nutrition support by partnering with room service service,conducting regular assessments and addressing concerns promptly.
- Kept current with emerging research trends in nutrition science through continuing education opportunities and professional conferences.
- Precepted and mentored dietetic interns, providing guidance on clinical skills development and fostering professional growth.
- Participated in research and performance improvement initiatives, enhancing the overall quality of care provided by the clinical nutrition.
- Developed presentations for inter and intra-departmental staff.
- Served as a resource to staff and peers for nutrition-related questions, offering guidance on best practices in clinical dietetics.
- Provided medical nutrition therapy and education to patients and families. Developed individualized meal plans for patients, considering their medical conditions and personal preferences.
- Collaborated with interdisciplinary team members to provide comprehensive care for patients in various clinical settings.
- Participated in community outreach efforts.
Nutrition Consultant
Third Avenue Family Service Center Housing Development Corporation
08.2008 - 08.2011
- Conduct nutrition workshops for families living with HIV.
Temporary Employee, Pathology Department
Memorial Sloan Kettering Cancer Center
09.2008 - 01.2009
- Organized and disseminated time sensitive slides and reports to patients and physicians.
Pathology Office Assistant II
Memorial Sloan Kettering Cancer Center
02.2002 - 09.2008
- Accessioned and transcribed breast material submitted for second opinion from other medical centers.
Secretary, Cytology Service and School of Cytotechnology
Memorial Sloan Kettering Cancer Center
02.2001 - 02.2002
- Provided administrative support for the Cytology Service.
Laboratory Technician
Brooklyn College
09.1999 - 10.2000
- Conducted research to assess food preferences and learning aversion.
Education
Ph.D. - Public Health, Nutrition
CUNY Graduate Center/CUNY School of Public Health,
New York, United States06.2025
Dietetic Internship - Nutrition And Dietetics
Hunter College of The City University of New York
New York, NY06.2009
Master of Public Health - Nutrition
Hunter College of The City University of New York
New York, NY12.2007
Bachelor of Arts - Psychology / (Double Major Psychology/Biology)
Muhlenberg College
Allentown, PA06.1999
Skills
- Performance Improvement
- Training/ Education
- Problem Solving
- Communication
- Food Service
- Oncology Nutrition
- Patient Data Privacy
Affiliations
- Academy of Nutrition and Dietetics
- Member, Association of Healthcare Food Service, NY Chapter
- Member, Association of Healthcare Food Service, National
- Greater New York Dietetic Association
Volunteer Experience
09/06, 09/08, Memorial Sloan Kettering Cancer Center, Food & Nutrition Services, NY, NY
Timeline
Patient Experience Manager, Food and Nutrition Services
Memorial Sloan Kettering Cancer Center
08.2015 - Current
Clinical Dietitian, Bone Marrow Transplant Unit
Memorial Sloan Kettering Cancer Center
06.2009 - 08.2015
Temporary Employee, Pathology Department
Memorial Sloan Kettering Cancer Center
09.2008 - 01.2009
Nutrition Consultant
Third Avenue Family Service Center Housing Development Corporation
08.2008 - 08.2011
Pathology Office Assistant II
Memorial Sloan Kettering Cancer Center
02.2002 - 09.2008
Secretary, Cytology Service and School of Cytotechnology
Memorial Sloan Kettering Cancer Center
02.2001 - 02.2002
Laboratory Technician
Brooklyn College
09.1999 - 10.2000
Ph.D. - Public Health, Nutrition
CUNY Graduate Center/CUNY School of Public Health,
Dietetic Internship - Nutrition And Dietetics
Hunter College of The City University of New York
Master of Public Health - Nutrition
Hunter College of The City University of New York
Bachelor of Arts - Psychology / (Double Major Psychology/Biology)
Muhlenberg College
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