Tate King

- Delivered high-quality technical and account support to customers via inbound calls, resolving service issues efficiently while maintaining professionalism.
- Troubleshot connectivity, account, and technical problems, escalating complex cases as needed and ensuring quick resolution to minimize downtime.
- Handled sensitive customer data with strict attention to privacy and security protocols.
- Built strong communication skills in high-volume environments, directly transferable to security incident reporting and user awareness.

- Provided frontline technical support for hardware, software, peripherals, and network issues in a manufacturing environment, reducing system downtime.
- Diagnosed and resolved end-user problems through remote and on-site assistance, including software installations, updates, and configuration.
- Managed help desk tickets, documented resolutions, and followed escalation procedures to maintain operational efficiency.
- Supported system security practices by enforcing password policies, applying patches, and assisting with access control for users.
- Collaborated with IT teams on inventory management and preventive maintenance to enhance overall system reliability.

- Served as first-level support, responding to user inquiries via phone, email, and in-person to troubleshoot and fix hardware/software issues.
- Performed diagnostics, repairs, installations, and basic network troubleshooting in a fast-paced automotive manufacturing setting.
- Documented support incidents, tracked resolutions, and contributed to knowledge base improvements for faster future responses.
- Assisted with user training on systems and best practices, promoting secure usage and reducing repeat issues.

- Coordinated cross-functional projects in metal forming manufacturing, managing timelines, resources, and deliverables for quality and on-time completion.
- Conducted risk assessments and implemented process improvements, skills directly applicable to cybersecurity risk management and vulnerability mitigation.
- Liaised between departments to ensure smooth project execution and issue resolution.