Monowar Khan
Woodbridge,Virginia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Team Leader
Walmart Super center
01.2022 - 06.2023
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Established clear communication channels that ensured timely exchange of information between team members and stakeholders.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
Customer Service Representative
Apple Federal Credit Union (Student Branch)
01.2018 - 07.2018
- Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit card, ensue bank funds are balanced, check on status of customer accounts and track checks and deposits; review and explain account charges; and assisted banking customer who victims of fraud and identity theft
Education
High School Diploma -
Freedom Senior High School
Woodbridge, Virginia06.2020
Skills
- Network Security
- Data Entry
- Vulnerability Assessment
- Penetration Testing
- Incident Response
- Security Information and Event Management (SIEM)
- Firewall Configuration and Management
- Intrusion Detection and Prevention
- Risk Assessment and Management
- Analytical Thinking
- Problem Solving
- Communication Skills
- Teamwork and Collaboration
- Adaptability
- Time Management
- Critical Thinking
- Customer Service
- Initiative
- Leadership
- Ethics and Integrity
- Proficient in Linux, Nmap, wireshark, snort, Nessus etc
Awards Recognition
- A/B Honor Roll
- Certification, Virginia’s Workplace Readiness Skills
- Certification, Ever-fi National Financial Literacy
References
Excellent references furnished upon request
Timeline
Customer Service Representative
Alorica
08.2023 - Current
Team Leader
Walmart Super center
01.2022 - 06.2023
Customer Service Representative
Apple Federal Credit Union (Student Branch)
01.2018 - 07.2018
High School Diploma -
Freedom Senior High School
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