Overview
Work History
Education
Skills
Areas of Knowledge
Timeline
CustomerServiceRepresentative

Austin Monette-Waters

Kissimmee,FL

Overview

6
6
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Marco's Pizza
06.2018 - 12.2023
  • Managed approximately 100-150 incoming orders, and calls per day from customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Responded to customer requests for products, services, and company information
  • Fostered positive customer service culture within the team which led to higher customer satisfaction rates

Education

Bachelor of Science - Information Technology / Cybersecurity

Florida Technical College
DeLand, FL
09.2024

Skills

  • Threat intelligence
  • Risk mitigation
  • Incident response
  • Security architecture
  • API integration
  • VPN implementation
  • Vulnerability assessment
  • Network security
  • Cybersecurity strategy
  • Intrusion detection
  • Performance optimization
  • Network configuration

Areas of Knowledge

  • A+ Hardware & Software Diagnostics
  • Network Security
  • LAN & WAN Design
  • Customer Service
  • Network Monitoring Software
  • Virtual Private Network
  • Wireless Network Design & Security

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Marco's Pizza
06.2018 - 12.2023

Bachelor of Science - Information Technology / Cybersecurity

Florida Technical College
Austin Monette-Waters