Austin Monette-Waters
Kissimmee,FL
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Marco's Pizza
Omaha, NE & Riverview, FL
06.2018 - 12.2023
- Managed approximately 100-150 incoming orders, and calls per day from customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
- Fostered positive customer service culture within the team which led to higher customer satisfaction rates
Education
Bachelor of Science - Information Technology / Cybersecurity
Florida Technical College
DeLand, FL09.2024
Skills
- Threat intelligence
- Risk mitigation
- Incident response
- Security architecture
- API integration
- VPN implementation
- Vulnerability assessment
- Network security
- Cybersecurity strategy
- Intrusion detection
- Performance optimization
- Network configuration
Areas of Knowledge
- A+ Hardware & Software Diagnostics
- Network Security
- LAN & WAN Design
- Customer Service
- Network Monitoring Software
- Virtual Private Network
- Wireless Network Design & Security
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Marco's Pizza
06.2018 - 12.2023
Bachelor of Science - Information Technology / Cybersecurity
Florida Technical College