Austin Monette-Waters
Kissimmee,FL
Summary
Diligent Information Security Specialist with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Information security professional well-versed in protecting organizational data and ensuring compliance with industry standards. Known for proactive risk assessment and efficient security solutions. Strong focus on team collaboration and adapting to evolving security threats. Proficient in threat analysis and network security.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Marco's Pizza
06.2019 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
Bachelor of Science - Information Technology / Cybersecurity
Florida Technical College
DeLand, FL09-2024
Skills
- Threat intelligence
- Vulnerability assessment
- Risk mitigation
- Network security
- Incident response
- Critical thinking skills
- Security architecture
- Intrusion detection
- API integration
- Performance optimization
- VPN implementation
- Network configuration
Certification
- CompTIA Security+ - CompTIA.
Timeline
Customer Service Representative
Marco's Pizza
06.2019 - 12.2023
Bachelor of Science - Information Technology / Cybersecurity
Florida Technical College