Tate Lutu
Kaneohe,HI
Summary
Professional with significant experience in handling claims and ensuring efficient processing. Known for strong team collaboration and adaptability to changing needs. Skilled in problem-solving, customer service, and data analysis. Reliable and results-driven with focus on achieving organizational goals.
Overview
3
3
years of professional experience
Work History
Special Investigations and Claims Coordinator
HEMIC
03.2025 - Current
- Assisted colleagues with cases in regards to fraud and subrogation as needed, offering valuable insights based on personal experience.
- Contributed to building and refining U.S. Longshore and Harbor Worker's Compensation internal program.
- Utilized analytics tools to evaluate claim data patterns for better identification of potential subrogation targets.
- Created user-friendly templates for Longshore claim forms, simplifying submission process for claims adjusters and claimants and reducing processing time.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
Claim's Data Specialist
HEMIC
04.2024 - 03.2025
- Compiled comprehensive reports and statistics sent to department heads daily, bi-weekly, monthly and yearly.
- Maintained files, records, and chronologies of entry activities.
- Assisted in meeting regulatory requirements by ensuring proper documentation and adherence to data governance policies.
- Streamlined data management for improved decision-making, through effective organization and storage of complex datasets.
Claim Assistant
HEMIC
02.2023 - 04.2024
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Processed and recorded new policies and claims.
- Assisted claim adjusters in managing caseloads, ultimately expediting the resolution process for clients.
- Executed record filing system to improve document organization and management.
Auto Claims Representative (Contract)
Kumabe HR - Honolulu VPC
10.2022 - 02.2023
- Conducted thorough vehicle investigations to identify and classify damages for customer claims.
- Synthesized data into comprehensive written reports for management.
- Determined cost of repairs for damages by using various company resources.
- Prepared offer letters reflecting determined vehicle damages.
- Trained incoming full-time auto claim's representative in accordance to company policies and procedures.
Customer Service Representative (Contract)
Kumabe HR - Honolulu VPC
04.2022 - 02.2023
- Processed information of military personnel and coordinated vehicle shipments to various locations around the world.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed shipments of high profile and deceased military personnel.
- Effectively communicated with third party contractors for outer island shipment scheduling and transportation.
Education
High School Diploma -
Sacred Hearts Academy
HonoluluBachelor of Science - Criminal Justice
Chaminade University of Honolulu
Honolulu, HI12-2026
Skills
- Attention to detail
- Problem solving
- Effective communication
- Teamwork and collaboration
- Adaptability and flexibility
- Data analysis
- Regulatory compliance
- Claims management
- Microsoft Office
Timeline
Special Investigations and Claims Coordinator
HEMIC
03.2025 - Current
Claim's Data Specialist
HEMIC
04.2024 - 03.2025
Claim Assistant
HEMIC
02.2023 - 04.2024
Auto Claims Representative (Contract)
Kumabe HR - Honolulu VPC
10.2022 - 02.2023
Customer Service Representative (Contract)
Kumabe HR - Honolulu VPC
04.2022 - 02.2023
High School Diploma -
Sacred Hearts Academy
Bachelor of Science - Criminal Justice
Chaminade University of Honolulu
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