Tate Nicholson
Snoqualmie,WA
Summary
Dynamic customer service professional with proven expertise at Gerks Ski and Cycle, enhancing service processes and driving continuous improvement. Skilled in active listening and problem-solving, I excel in team collaboration and maintaining safety standards, ensuring exceptional experiences for clients and guests alike. Committed to delivering reliable and professional support in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Gerks Ski and Cycle
Issaquah, WA
11.2022 - 08.2024
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- De-escalated challenging customer concerns, maintaining calm, friendly demeanor.
Customer Service Agent
Remlinger Farms
Carnation , WA
06.2023 - 11.2023
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Managed park booths by conducting games, awarding prizes and collecting tickets.
- Checked seatbelts of riders to maximize safety and manage risk.
- Provided physical assistance to visitors getting onto and off of rides.
Education
The Bachelor of Science in Marketing -
Grand Canyon University
Phoenix, AZ04-2028
High School Diploma -
O'Dea High School
Seattle, WA05-2024
Skills
- Team collaboration
- Customer service expertise
- Organizational skills
- Sales promotions
- Cleanliness standards
- Continuous improvement
- Time management
- Attention to detail
- Reliability
- Active listening
- Professionalism
- Safety procedures
- Customer assistance
- Product knowledge
- Problem solving
Accomplishments
- Eagle Scout - April 2024
Affiliations
- High-performance driver education (Audi Club, Porsche Club, and Hooked on Driving)
- Working on cars
- Snow Lopes (ski and snowboard club at my college)
- Photography
References
References available upon request.
Timeline
Customer Service Agent
Remlinger Farms
06.2023 - 11.2023
Customer Service Representative
Gerks Ski and Cycle
11.2022 - 08.2024
The Bachelor of Science in Marketing -
Grand Canyon University
High School Diploma -
O'Dea High School
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