Tatenda Mupanguri
Harare
Summary
Adept IT Administrator with a proven track record at 1010 Technologies, enhancing system uptime and end-user satisfaction through expert incident and patch management. Skilled in virtualization technologies and information security, I excel in network administration and configuration management, ensuring robust infrastructure performance. My collaborative approach and technical acumen have significantly contributed to achieving and maintaining high availability of services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Administrator
1010 Technologies
11.2022 - Current
- Responsible for setup and mounting Windows and Linux Rack Servers at the Data Centre, ensuring high availability of services via redundant power and networking.
- Monitoring and analyzing infrastructure performance metrics, identifying and resolving issues before they impact end-users, resulting in improvement in system up-time using Zabbix
- Troubleshooting and resolution of reported issues, including providing second and third-level IT support, fault isolation, and service restoration, resulting in reduced system downtime and increased end-user satisfaction.
- Managed Nutanix clusters, including the provisioning of Windows and Linux virtual machines using Nutanix AHV, ensuring optimal performance and high availability. Monitored and maintained infrastructure reliability to support continuous uptime of hosted systems and services.
- Network outage response, troubleshooting, resolution and network monitoring
- Implementation, configuring and deploying network equipment
IT Graduate Trainee
1010 Technologies
04.2021 - 11.2022
- First-line troubleshooting, resolution, and logging of network and system issues on Jira
- Escalation of unresolved issues from first-line support to second and third-line support
- Comprehensive expertise in administering the Cisco Meraki platform, encompassing network creation, policy implementation, device management, user account configuration, advanced security settings, traffic shaping, VLAN configuration, and wireless network optimization. This ensures robust network performance, enhanced security, and seamless scalability.
- Drawing up physical and logical topology diagrams on solutions provided to clients upon completion of projects and or equipment upgrades.
- Provided Windows, Linux, MAC Endpoint setup, and user Support.
- Handled the setup, installation, and configuration of networking equipment, including switches, wireless routers, and access points, ensuring efficient network performance and organized cable management.
- Microsoft 365 & Google Workspace Administration: Oversaw user account management, security configurations, and collaboration tools across both Microsoft 365 and Google Workspace platforms, ensuring efficient operations and enhanced productivity.
IT Intern
Air Zimbabwe
08.2018 - 08.2019
- Network configuration, troubleshooting, monitoring, and maintenance.
- Hardware and software installation, maintenance, troubleshooting and updating.
- User support (installation, configuration, and troubleshooting) for business applications within the organization and for its clients.
- System Testing
- Microsoft Exchange Administration
Education
Bachelor of Science - Computer Science
National University of Science And Technology
Zimbabwe10-2020
Skills
- Virtualization technologies
- Incident management
- Patch management
- Information security
- Active directory
- Operating systems
- Network monitoring
- Data center management
- Configuration management
- Server management
- Amazon web services
- System administration
Certification
- Amazon Web Services (AWS) Certified Solutions Architect – Associate - Amazon Web Services, Inc.
Timeline
IT Administrator
1010 Technologies
11.2022 - Current
IT Graduate Trainee
1010 Technologies
04.2021 - 11.2022
IT Intern
Air Zimbabwe
08.2018 - 08.2019
- Amazon Web Services (AWS) Certified Solutions Architect – Associate - Amazon Web Services, Inc.
Bachelor of Science - Computer Science
National University of Science And Technology
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