Tatia Earl
Clinton,IA
Summary
I am a very good listener who is always looking for ways to exceed in any job i have. I am a fast learner and very devoted to what i do. I am focused and attentive. I am very motivated and exceptional employee. I strive to do better. High energy and go getter. I have always been someone who wants to help in any possible way i can, no matter what! I am a very positive person, very friendly. I am focused and i am a hard worker.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Rental Assistant
Windmill Real Estate
Fulton, IL
04.2021 - Current
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Updated and maintained rental agreement files and documents.
- Answered telephones to assist customers and resolve issues.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Oversaw maintenance, appearance and performance of company vehicles.
- Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
- Answered customer questions to maintain high satisfaction levels.
Sales Associate
Petersen Hagge Furniture
Clinton, IA
04.2016 - 04.2021
- Assisted customers in finding their furniture needs and checking inventory for items at other locations.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Sold various products by explaining unique features and educating customers on proper application.
- Processed orders and coordinated product deliveries.
- Helped average of 4 or more customers per day by responding to inquiries and locating products.
- Negotiated and closed deals with minimal oversight.
- Prepared cash deposits with zero discrepancies.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Stayed up to date on store promotions, payment policies and security practices.
- Answered phones when needed.
- Handled all types of payment forms.
Server
Applebees
Clinton , IA
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Processed customers' payments and provided receipts.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Sales Associate
Slumberland
Clinton , IA
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Credit Specialist
DM Services
Clinton , IA
- Partnered with customers by using effective communication skills to boost payment process.
- Frequently reviewed and checked credit limit appropriateness for customers.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
Education
High School Diploma -
Lincoln High School
Clinton, IA05.2006
Skills
- Cash handling accuracy
- Outgoing personality
- Listening skills
- Excellent communication skills
- Documentation and recordkeeping
- Team player mentality
- Written and oral communication skills
- Reading comprehension skills
- Energetic self-starter
- Customer- and service-oriented
- Verbal/written communication
Timeline
Rental Assistant
Windmill Real Estate
04.2021 - Current
Sales Associate
Petersen Hagge Furniture
04.2016 - 04.2021
Server
Applebees
Sales Associate
Slumberland
Credit Specialist
DM Services
High School Diploma -
Lincoln High School