Tatian Mendez Alberto
Severn,MD
Summary
Hardworking person focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Experienced Shift Manager proficient at assuming management roles for advanced production teams. Skilled in developing efficient work methods and collaborating with employees to increase productivity without compromising safety in manufacturing environment.
Overview
11
11
years of professional experience
Work History
Manager
McDonald's Restaurant
05.2019 - Current
- Established best practices for workflow management, resulting in increased productivity across departments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Assistant Manager
Mcdonals
03.2018 - Current
- Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store.
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
- Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
Server
Green Turtle Bar And Grill
07.2020 - 04.2021
- Managed food and beverage orders efficiently, coordinating with kitchen staff for timely service.
- Trained new servers on menu knowledge and restaurant protocols to maintain high service standards.
- Oversaw daily operations, ensuring compliance with health and safety regulations in fast-paced environment.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
Call Center Customer Service Representative
The costal companies
01.2016 - 12.2018
- Received incoming calls, accessed customer account information, and provided accurate and updated answers to all inquiries.
- Responded to customer emails according to department guidelines.
Crew Member
Chipotle Mexican grill
02.2015 - 06.2016
- Experimented with new menus while consistently presenting unique, delicious, and well-prepared food.
- Sourced ingredients required for each event based on planned menus for upcoming events.
- Completed customer orders by packaging or traying the prepared food with utensils, napkins and condiments.
Education
High School Diploma -
Long Reach
Columbia, Md05.2010
Skills
- Reporting and documenting
- Sales monitoring
- Orientation and training
- Build successful teams
- Schedule oversight
Languages
english
Full Professional
Timeline
Server
Green Turtle Bar And Grill
07.2020 - 04.2021
Manager
McDonald's Restaurant
05.2019 - Current
Assistant Manager
Mcdonals
03.2018 - Current
Call Center Customer Service Representative
The costal companies
01.2016 - 12.2018
Crew Member
Chipotle Mexican grill
02.2015 - 06.2016
High School Diploma -
Long Reach
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