Tatiana Ayala-Birriel
Poughkeepsie,NY
Summary
Outgoing child caregiver with expertise in caring for youngsters while providing encouragement and kindness. Expert in guiding playtime, leading fitness activities, and teaching lessons. Creative planner with a gift for keeping children interested long-term with enjoyable activities.
Overview
4
4
years of professional experience
Work History
Bear Builder
Build A Bear Workshop Inc
Poughkeepsie, NY
03.2021 - Current
- Resolved product or service problems by clarifying customer complaints, determining the cause of the problem, and selecting and explaining the best solution to solve the problem.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Supported company party revenue goals by suggesting parties to guests and delivering numerous great party experiences.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Engaged guests in conversation by using open-ended questions to assess a reason for the visit and to make the experience personal.
- Assisted parents and children in the construction and design of personalized stuffed animals, working with over [Number] families every day
Cashier
Five Below
Poughkeepsie, NY
06.2019 - 12.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Inspected items for damage and obtained replacements for customers.
Hostess
Nonna's Pizzeria And Restaurant
Wappingers Falls, NY
06.2020 - 11.2020
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
- Escorted guests to the seating area, furnished menus, and highlighted daily specials.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage a positive dining experience.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Education
Some College (No Degree) - Childhood Inclusive Education
SUNY College At Brockport
Brockport, NYSkills
- Friendly, positive attitude
- Working collaboratively
- Communication and Cooperation
- Service prioritization
- POS systems
- Configuration and Changeovers
- Organization and Attention to Detail
- Group Discipline
- Observing and Monitoring Behavior
- Planning and Leading Activities
- Lessons and Activities/ Educational Games
Timeline
Bear Builder
Build A Bear Workshop Inc
03.2021 - Current
Hostess
Nonna's Pizzeria And Restaurant
06.2020 - 11.2020
Cashier
Five Below
06.2019 - 12.2021
Some College (No Degree) - Childhood Inclusive Education
SUNY College At Brockport
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