Tatiana Bautista
Baytown,TX
Summary
Reliable Mass Tort Intake Specialist known for exceptional attention to detail and effective crisis de-escalation. Committed to enhancing client experiences and improving departmental productivity through robust support and seamless communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mass Tort Intake Specialist
Ferrell Law Group
Houston, Texas
04.2024 - 06.2025
- Conducted assessments of potential claims for legal viability in toxic exposure, pharmaceutical and medical device litigation.
- Facilitated timely onboarding of clients to support department productivity.
- Effectively de-escalated crisis situations with clients while maintaining professionalism.
- Actively supported team members across the department, stepping in where needed to help balance the workload, and ensure a smooth workflow.
- Facilitated communication with attorneys and other firms to assess and develop potential referral opportunities.
Receptionist
Ferrell Law Group
Houston, Texas
12.2023 - 04.2024
- Managed high-volume, multi-line phone system as first point of contact for clients and visitors.
- Directed incoming calls and emails to departments, prioritizing urgent matters and maintaining detailed logs.
- Supported attorneys and legal staff with administrative tasks including scanning, filing, and document preparation.
- Logged and organized over 200 weekly invoices for medical records team into detailed spreadsheets for accurate tracking.
Administrative Assistant
Tell Projects Home Remodeling
Houston, Texas
04.2020 - 02.2021
- Served as liaison among clients, subcontractors, and internal teams to facilitate effective communication.
- Managed incoming calls and emails, providing professional customer service and prompt issue resolution.
- Coordinated sourcing and purchasing of appliances for home renovation projects, ensuring timely deliveries aligned with construction schedules.
- Maintained organized project files and documentation for remodeling projects.
Supervisor
Cotton Global Disaster Solutions
Houston, Texas
06.2017 - 10.2019
- Maintained accurate work records and reports on employee time, wages, and daily receipts.
- Resolved personnel issues and grievances, escalating complex cases to higher-level supervisors.
- Planned work schedules and assigned duties to ensure optimal staffing for activities.
- Coordinated project phases, including demolition, mitigation, reconstruction, and final completion.
- Ensured compliance with safety regulations, company policies, and industry standards.
Education
Some College (No Degree) -
Lone Star College
Houston, TXSkills
- Customer Service
- Attention to detail
- Data entry
- Case management
- Reliability
- Legal communication
- Crisis de-escalation
- Microsoft 365, QuickBooks, Google Calendar
Certification
Notary Public (State of Texas)
Timeline
Mass Tort Intake Specialist
Ferrell Law Group
04.2024 - 06.2025
Receptionist
Ferrell Law Group
12.2023 - 04.2024
Administrative Assistant
Tell Projects Home Remodeling
04.2020 - 02.2021
Supervisor
Cotton Global Disaster Solutions
06.2017 - 10.2019
Some College (No Degree) -
Lone Star College