Tatiana Betances
Brooklyn
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Employee Security Screener
Unifi
Atlanta, GA
10.2022 - 08.2024
- Conduct security screenings of all Delta employees, including the use of X-ray equipment and metal detector
- Report suspicious activity to appropriate authorities
- Ensure a safe and respectful environment at all times
- Perform physical and handheld metal detector searches when necessary
- Monitor security checkpoints and verify passenger documentation
- Resolve customer service issues and complaints
Front Desk Receptionist
Lovett Beauty School
Lake City, GA
11.2020 - 12.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Responded to inquiries and room requests made online, by phone and via email.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Assisted staff and executives with special projects.
- Scheduled and confirmed appointments.
- Managed customer complaints and rectified issues to complete satisfaction.
- Pulled and organized requested documentation.
Teacher
The Learning Experience
Charlotte, NC
02.2019 - 04.2020
- Overseen daily lesson plans and activities that focus on developing children's social and motor skills.
- Prepared learning materials and equipment, such as books, arts and crafts, stationery, and other supplies as needed.
- Fed, changed, cleaned children
- Instilled values such as sharing, friendship and being kind to one another
- Maintained an organized and clean classroom environment and ensuring students conduct themselves appropriately.
Packer/Shipper
DHL
Atlanta, GA
09.2018 - 01.2019
- Picked packed orders in a timely matter.
- Sorted and filed materials accordingly.
- Entered and printed itemized lists.
- Kept complete records of all materials that went through the warehouse.
- Identified and dispose of defective items.
Head Teacher, Preschool
Magnolia School and Childcare
Riverdale, GA
02.2018 - 11.2018
- Created lesson plans for children.
- Fed children.
- Cleaned and changed them.
- Cleaned the classroom often throughout the day.
- Taught them songs to educational info.
Front Desk Receptionist/ Bookkeeper
Standard Parking Plus
New York, NY
08.2014 - 12.2017
- Assisted walk in clients as well as monthly patrons
- Recorded all monthly payments for account holders.
- Called customers for payments.
- Handled all payments from monthly patrons as well as transients.
- Opened new accounts/closed accounts.
- Answered calls about inquiries for accounts/payments and policies.
Cashier/Bartender
Madison Square Garden Arena
New York, NY
03.2012 - 05.2014
- Handle cash/card transactions.
- Cooked and served food and liquor.
- Kept a clean area at all times.
Teacher Assistant
Daycare & preschool
Brooklyn, NY
01.2009 - 01.2012
- Assisted with classwork
- Meals
- Potty time
- Naps
- Cleaning.
Education
Regents high school diploma - Health
Bedford Academy High School
Brooklyn, NY06.2008
Skills
- Teacher Assistant
- Early Childhood
- Childcare Provider
- Teacher Aide
- Child Care
- Day Care
- Customer Service
- Money Handling
- Organizational Skills
- Inventory
- Invoicing
- Cooking
- Cleaning
- Bookkeeping
- Data Entry
- Filing
- Receptionist
- Sales
- Training
- Word
- Time Management
- MS Office
- Microsoft Office
- Phone Etiquette
- Administrative Experience
- Office Experience
- Microsoft Word
- Inventory Control
- Heavy Lifting
- Hospitality Experience
- Teaching Experience
- Retail Sales
- Sales Experience
- Quality Control
- Warehouse Experience
- Experience with Children
- Kitchen Experience
- Food Service
- Front Desk
- Driving Experience
- Computer Literacy
- Cash Handling
- Bartender Experience
- Basic Math
- Word Processing
- Typing
- Quality Assurance
- Quality Inspection
- Classroom Experience
- Childcare
- Communication Skills
- Toddler Care
- Classroom Management
- Conflict Management
- Infant Care
Certification
CPR/First Aid, Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Work Permit: Authorized to work in the US for any employer
- Availability: Willing to relocate: Anywhere
- Visa Status: Authorized to work in the US for any employer
Timeline
Employee Security Screener
Unifi
10.2022 - 08.2024
Front Desk Receptionist
Lovett Beauty School
11.2020 - 12.2022
Teacher
The Learning Experience
02.2019 - 04.2020
Packer/Shipper
DHL
09.2018 - 01.2019
Head Teacher, Preschool
Magnolia School and Childcare
02.2018 - 11.2018
Front Desk Receptionist/ Bookkeeper
Standard Parking Plus
08.2014 - 12.2017
Cashier/Bartender
Madison Square Garden Arena
03.2012 - 05.2014
Teacher Assistant
Daycare & preschool
01.2009 - 01.2012
Regents high school diploma - Health
Bedford Academy High School