Tatiana Crespo-Troche

• Created schedules for domestic staff to ensure adequate coverage at all times.
• Monitored employee performance and provided feedback to ensure quality standards were met.
• Coordinated with vendors to ensure timely delivery of supplies needed for domestic operations.
• Resolved customer complaints or inquiries regarding housekeeping services in a professional manner.
• Developed and implemented training programs for staff members, ensuring they understood their roles and responsibilities.
• Organized events such as holiday parties or special occasions for employees.
• Managed budget allocations for cleaning supplies, equipment, personnel costs.

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• Coordinated pre-production activities such as scouting locations, casting actors, performers, securing props, equipment.
• Ensured compliance with legal regulations, labor laws, and safety standards in all productions.
• Reviewed contracts with vendors, suppliers, performers, and other stakeholders involved in entertainment projects.

• Composed newsletters highlighting upcoming events or recent accomplishments by the organization.
• Organized and managed monthly FRG meetings to ensure all members were informed of upcoming events and activities.
• Maintained records of all transactions related to the organization's budgeting process.
• Coordinated with other military family support organizations to provide resources for families in need.
• Responded promptly to inquiries from family members regarding resources or services offered by the organization.
• Conducted briefings for new unit personnel on the purpose, mission, and goals of the FRG.
• Served as a liaison between family members and commanders and leadership when needed.
• Monitored feedback from participants on satisfaction surveys after each event or activity held by the group.
• Facilitated communication between FRG leaders of different units to promote collaboration amongst groups.

• Handled the quality control of all documents and client information imputed into our automated system
• Presented PowerPoint presentations to clients providing technical briefings, orientations, training, and workshops
• Prepared correspondence and/or reports using our automated system for potential sales opportunities
• Maintained client relationships, and discussed privacy or security requirements
• Prepared weekly reports to my supervisor regarding all client statuses
• Collaborated with other departments such as engineering, sales and marketing, to ensure smooth execution of projects.
• Resolved any issues related to production process or equipment malfunctions quickly and efficiently.
• Worked closely with suppliers and vendors to negotiate contracts that met company objectives while minimizing costs.

• Planned, organized, and maintained daily schedules for QC technicians for all incoming HD/BD projects and monitored their progress from testing to deadline delivery
• Served as a liaison for clients
• Participated in all viewings with Universal, and communicated with HD/BD authors on any necessary changes specified by the client
• Outsourced when necessary and monitored billing
• Handled all time cards for QC technicians.
• Enforced strict adherence of established quality assurance standards throughout the entire production process.