Tatiana Delgado
Waitress
Haines City,FL
Summary
Achieved significant sales growth at La Fiesta Mexicana Restaurant by expertly upselling high-end products, demonstrating exceptional customer service and sales expertise. As a Waitress at Manjar Criollo Restaurant, I led and collaborated with the team to ensure efficiency, showcasing strong multitasking abilities and a commitment to guest relations management.
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
7
7
years of professional experience
Work History
Waitress
La Fiesta Mexicana Restaurant
09.2023 - Current
- Supervised food presentation and plating to enhance visual appeal.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in training new waitstaff, ensuring excellent service levels were maintained at all times.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Answered customers' questions, recommended items, and recorded order information.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
Waitress
El Azucarero Restaurant
03.2023 - 10.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed and reset tables to keep dining room and work areas clean.
Waitress Supervisor
Manjar Criollo Restaurant
08.2021 - 10.2022
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Monitored food inventory and supplies to prevent waste.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Waitress
Tropico Mofongo
02.2018 - 03.2020
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Supported fellow trainees learning process sharing own experiences insights mentoring new hires.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Adhered strictly to food safety guidelines reducing potential health risks associated improper handling storage.
Education
Pharmacy Technician Associate - Pharmacy
06.2012
Skills
Customer Service
Guest Relations Management
Menu Recommendations
Menu Memorization
Payment Processing
Memory retention
Greeting guests
Safe Food Handling
Order Accuracy
High-volume dining
Hospitality service expertise
Cleanliness
Strong multitasking
Upselling
Sales expertise
Table setting knowledge
Food station setup
Supply Restocking
Beverage Preparation
Tableside Service
Food Running
Team Player
Languages
Spanish
Bilingual or Proficient (C2)
English
Limited Working
Timeline
Waitress - La Fiesta Mexicana Restaurant
09.2023 - Current
Waitress - El Azucarero Restaurant
03.2023 - 10.2023
Waitress Supervisor - Manjar Criollo Restaurant
08.2021 - 10.2022
Waitress - Tropico Mofongo
02.2018 - 03.2020
National University College - Bayamon - Pharmacy Technician Associate , Pharmacy