Summary
Overview
Work History
Education
Skills
Languages
Timeline

Tatiana Delgado

Waitress
Haines City,FL

Summary

Achieved significant sales growth at La Fiesta Mexicana Restaurant by expertly upselling high-end products, demonstrating exceptional customer service and sales expertise. As a Waitress at Manjar Criollo Restaurant, I led and collaborated with the team to ensure efficiency, showcasing strong multitasking abilities and a commitment to guest relations management.


Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Overview

7
7
years of professional experience

Work History

Waitress

La Fiesta Mexicana Restaurant
09.2023 - Current
  • Supervised food presentation and plating to enhance visual appeal.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Assisted in training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Answered customers' questions, recommended items, and recorded order information.
  • Consistently exceeded management''s performance expectations while adhering to company policies and procedures.

Waitress

El Azucarero Restaurant
03.2023 - 10.2023
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Bussed and reset tables to keep dining room and work areas clean.

Waitress Supervisor

Manjar Criollo Restaurant
08.2021 - 10.2022
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Monitored food inventory and supplies to prevent waste.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Waitress

Tropico Mofongo
02.2018 - 03.2020
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
  • Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
  • Supported fellow trainees learning process sharing own experiences insights mentoring new hires.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Adhered strictly to food safety guidelines reducing potential health risks associated improper handling storage.

Education

Pharmacy Technician Associate - Pharmacy

National University College - Bayamon, Bayamon, PR
06.2012

Skills

Customer Service

Languages

Spanish
Bilingual or Proficient (C2)
English
Limited Working

Timeline

Waitress - La Fiesta Mexicana Restaurant
09.2023 - Current
Waitress - El Azucarero Restaurant
03.2023 - 10.2023
Waitress Supervisor - Manjar Criollo Restaurant
08.2021 - 10.2022
Waitress - Tropico Mofongo
02.2018 - 03.2020
National University College - Bayamon - Pharmacy Technician Associate , Pharmacy

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Tatiana DelgadoWaitress