Tatiana Del Valle
Hollywood,FL
Summary
Diligent with a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
2025
2025
years of professional experience
Work History
Real Estate Agent Assistant/Trip Coordinator
ValGal Vacation Rentals/ Key Brokers
01.2023 - Current
- Coordinated appointments with clients, agents, and brokers to maximize property showings.
- Matched guests with ideal properties by tailoring plans to individual needs and plans.
- Managed bookings for over 30 properties in the Dania, Fort Lauderdale, and Hollywood areas.
- Handled concierge calls, providing office information, answering inquiries, and assisting with reservations.
- Memorized property details for 30+ listings across multiple booking platforms, adjusting pricing dynamically to optimize bookings.
Client Service and Sales Representative
Air Around the Clock
- Secured additional sales by utilizing upselling and cross-selling strategies for maintenance contracts and service quotes.
- Increased client satisfaction by promptly addressing concerns and arranging same-day appointments.
- Streamlined call handling by applying active listening, empathy, and effective problem-solving for both new and returning customers.
- Memorized pricing for diverse packages and maintenance plans to deliver accurate and efficient service.
Record Label Administrative Assistant
La Resistance Records
- Result Coordinated special events such as album release parties or showcases to generate buzz around new releases.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Performed event coordination for larger parties and gatherings.
Head Bartender/ Event Planner
Twisted Roots
- Developed and implemented creative cocktail specials to enhance customer experience and boost sales.
- Managed high-volume service during peak hours, consistently delivering quality drinks and maintaining guest satisfaction.
- Collaborated with team members to ensure smooth operations and prompt service.
- Increased volume with event marketing and coordinating.
Education
Psychology
Palm Beach Atlantic University
West Palm Beach, FLPsychology
Nova Southeastern University
Davie, FLReal Estate
Gold Coast Realty
Skills
- Escapia
- Excel
- Homebase
- Linkus Desktop Client
- Zoho One
Timeline
Real Estate Agent Assistant/Trip Coordinator
ValGal Vacation Rentals/ Key Brokers
01.2023 - Current
Client Service and Sales Representative
Air Around the Clock
Record Label Administrative Assistant
La Resistance Records
Head Bartender/ Event Planner
Twisted Roots
Psychology
Palm Beach Atlantic University
Psychology
Nova Southeastern University
Real Estate
Gold Coast Realty
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