Summary
Overview
Work History
Education
Skills
Timeline
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TaTiana Duckworth

South Holland,IL

Summary

Excelled in customer service excellence and commercial driving, improving on-time performance and fostering strong relationships. Demonstrated problem-solving aptitude and exceptional time management, contributing to a positive and efficient transportation environment. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Tractor Operator

Norton Transport INC
06.2024 - Current
  • Drove equipment from one site to another to complete jobs.
  • Managed earthmoving work such as tilling ground, grading sites and leveling gradients.
  • Contributed to farm profitability by continuously seeking ways to improve tractor efficiency, reduce equipment downtime, and optimize resource utilization.
  • Cross-trained in machinery to be useful year-round.

Paratransit Bus Operator

National Express Transit Corporation
11.2023 - 02.2024
  • Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean vehicle interior.
  • Ensured compliance with company policies, local regulations, and ADA requirements for transporting passengers with disabilities.
  • Improved on-time performance by efficiently planning routes and navigating through traffic to meet tight schedules.
  • Fostered inclusive environments for diverse groups of passengers through compassionate assistance tailored toward individual needs.
  • Assisted passengers with boarding and disembarking the vehicle, ensuring their comfort and well-being throughout the journey.

Driver

SP+
11.2022 - 11.2023
  • Followed all relevant traffic laws and safety regulations.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

City Bus Operator

Chicago Transit Authority, CTA
07.2015 - 10.2022
  • Promoted a positive work environment by fostering strong relationships with coworkers, supervisors, and transit agency personnel.
  • Maintained accurate records of daily trip logs, fuel consumption, and incident reports for management review.
  • Managed fare collection process efficiently, ensuring accuracy in transactions and safeguarding company revenue streams through diligent oversight of ticket sales procedures.
  • Enhanced safety measures by conducting regular vehicle inspections before daily operations.
  • Upheld professional appearance standards by wearing company-issued uniforms consistently and maintaining good personal grooming habits at all times while on duty.

Motor Coach Driver

Royal Excursion
01.2012 - 06.2015
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Assisted passengers with boarding and disembarking, demonstrating excellent customer service skills.
  • Contributed to a positive work culture within the company by supporting colleagues in their tasks and providing constructive feedback when necessary.
  • Maximized trip success by coordinating closely with tour guides or event organizers to ensure seamless integration between transportation services and scheduled activities.

Education

High School Diploma -

Thornridge High School
Dolton, IL
05.2001 -

Skills

    Commercial driving

    Excellent written and oral communication

    Activity logging

    Customer service excellence

    Problem-solving abilities

    Multitasking

    Time management abilities

    Problem-solving aptitude

    Customer Relationship Management

    Passenger transportation

    City and non-city driving

    Punctuality

Timeline

Tractor Operator

Norton Transport INC
06.2024 - Current

Paratransit Bus Operator

National Express Transit Corporation
11.2023 - 02.2024

Driver

SP+
11.2022 - 11.2023

City Bus Operator

Chicago Transit Authority, CTA
07.2015 - 10.2022

Motor Coach Driver

Royal Excursion
01.2012 - 06.2015

High School Diploma -

Thornridge High School
05.2001 -

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TaTiana Duckworth