Tatiana Foster
Credit Corp Solutions
Tacoma,WA
4
years of professional experience
Customer relationship professional with track record of fostering client loyalty and enhancing business relationships. Known for effectively implementing strategies to increase customer satisfaction and resolving issues promptly. Recognized for collaborative teamwork and adaptability, ensuring seamless operations and consistent results.
Experienced with managing customer relationships to drive satisfaction and loyalty. Utilizes effective communication and problem-solving techniques to address client needs. Track record of building strong customer connections and maintaining high levels of service quality.
Work History
Customer Relationship Manager
1 Year 1 Month- Analyzed customer data to identify trends that informed strategic solutions for debt resolution. Assisted customers in resolving debts and giving the cause and effect in why their accounts are now in collections. Developed engaging training programs to improve team skills that enhance team performance capabilities. Went over credit files with customers and gave suggestions on what their next move could be to improve their financials..
- Led customer conversations to negotiate settlements while maintaining compliance with credit and privacy requirements.
- Implemented account review processes to improve prioritization, contact outcomes, and follow-up consistency.
- Managed customer portfolios, resolving delinquent accounts through tailored repayment arrangements.
Sales Associate
2 Years 1 Month- Assisted customers with product selection and provided personalized recommendations to enhance sales. Processed transactions accurately using point-of-sale systems and cash handling experience. Educated customers about company promotions and loyalty programs to drive customer participation. Managed inventory by restocking shelves and organizing backroom supplies to support seamless store operations.
- Delivered personalized customer service, matching lingerie, apparel, and fragrance selections to shopper needs.
- Processed sales transactions accurately using POS systems and handled returns, exchanges, and payment issues.
- Maintained fitting room organization, product recovery, and floor presentation to support brand standards.
FOH Team Member
2 Years 11 Months- Elevated guest experience through friendly, efficient service at front counter and drive-thru. Always delivered outstanding hospitality in high-pressured settings. Assisted team members during peak hours by promptly addressing needs of staff and guests. Ensured cleanliness and organization of dining area and kitchen to promote a welcoming environment.
- Greeted guests warmly and delivered prompt, courteous front-of-house service.
- Operated POS systems accurately to process orders and payments.
- Coordinated order flow between dining room, drive-thru, and kitchen teams.
Education
High School Diploma
Skills
Client relationship management
Account management
Customer service
Data analysis
CRM software proficiency
Client needs assessment
Performance metrics
Performance objectives
Schedule coordination
Event coordination
Customer engagement strategies
Conflict resolution
Strong work ethic
Awards and Acknowledgements
Always Ahead Award – Received award for outstanding performance and exceptional performances. Went over monthly expectations for 8 months straight., Future Star Award – Received award for best employee during training., Employee of Month Award – Received award for hard work ethics and integrity.
Timeline
Customer Relationship Manager
Credit Corp Solutions
08.2025 - 09.2026Read More
Sales Associate
Victoria Secret & PINK
04.2023 - 05.2025Read More
FOH Team Member
Chick-fil-A
06.2022 - 05.2025Read More
Gov Rogers High School
High School Diploma
Read More