Tatiana Gallego
5617 Trace Meadow Loop Apt 204,FL
Summary
HIGHLY MOTIVATED & DEDICATED TO OBTAIN A POSITION THAT WILL ENABLE ME TO LEVERAGE MY SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE. EXCEEDINGLY ORGANIZED AND EFFICIENT IN FAST-PACED & MULTITASKING ENVIRONMENT. PASSIONATE AND DETERMINED TO EXCEED ANY COMPANY TARGETS, QUOTA OR GOALS.
Overview
6
6
years of professional experience
Work History
Chat Agent
Intouchcx 247
Clearwater, FL
08.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Utilized CRM software proficiently for efficient management of customer interactions.
- Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.
- Participated in ongoing professional development opportunities to continuously enhance knowledge and skills as a Chat Agent.
- Reduced wait times by quickly and effectively handling customer concerns, leading to higher satisfaction rates.
- Collaborated with team members to achieve shared goals and improve overall performance.
- Achieved consistent positive feedback from customers through empathetic listening and problem-solving skills.
CALL CENTER REPRESENTATIVE
CUSTOMER REWARDS
BRANDON
01.2019 - 01.2020
- MAINTAINED A HIGH VOLUME OF OUTBOUND CALLS AND ESTABLISHED ADEQUATE RAPPORT WITH CONSUMERS
- ABILITY TO APPLY APPROPRIATE SALES TECHNIQUES AND DEMONSTRATE SUSTAINED ACHIEVEMENT OF STATED SALES GOALS
- DEMONSTRATED HIGH ABILITY TO COLLABORATE WELL WITH OTHERS IN A TEAM
- GREAT WORK ETHIC AND STRONG DRIVE TO PERFORM WELL.
SERVICE REPRESENTATIVE
HARD ROCK CASINO
TAMPA, FL
01.2018 - 01.2019
- WHILE WORKING THIS POSITION I RESPONSIBLY ENSURED SUPERIOR SERVICE TO BOTH THE INTERNAL AND EXTERNAL GUEST THAT ARRIVED, ALSO RESPONSIBLE FOR PERFORMING VARIED CASHIER FUNCTIONS IN A PLEASANT, EFFICIENT AND HONEST MANNER
- MAINTAINED ACTIVELY BUILT AND RETAINED GUEST RELATIONS AND ACTS AS A MENTOR TO TEAM MEMBERS IN ORDER TO PROVIDE SUPERIOR GUEST SERVICE
- ASSISTED OTHER WORKERS ACHIEVE MAXIMUM EFFICIENCY DURING PEAK ATTENDANCE TIMES.
Education
DURANT HIGH SCHOOL
01.2018
Skills
- BILINGUAL - SPANISH
- NEW CLIENT DEVELOPMENT
- CLOSING STRATEGIES WITH BUSINESS AND SALES DEVELOPMENT
- Relationship Building
- Data Entry
- Staff education and training
References
- Nelson Castro REALTOR, 305-434-2815
- Leah Martin, Customer Service Manager, 813-336-2008
Timeline
Chat Agent
Intouchcx 247
08.2022 - Current
CALL CENTER REPRESENTATIVE
CUSTOMER REWARDS
01.2019 - 01.2020
SERVICE REPRESENTATIVE
HARD ROCK CASINO
01.2018 - 01.2019
DURANT HIGH SCHOOL