TATIANA GARCIA
Vienna,VA
Summary
Dedicated and motivated employee with two years of proven expertise in providing exceptional customer service and delivering memorable dining experiences. Seeking to leverage my skills and knowledge to contribute to the success of a dynamic restaurant or bar team.
Overview
2
2
years of professional experience
Work History
Server
Quattro Osteria
Washington, DC
06.2023 - 01.2024
- Greet and seat guests in a timely and friendly manner, ensuring a positive first impression.
- Take and accurately enter food and beverage orders into the POS system, providing knowledgeable recommendations and accommodating special requests.
- Provided exceptional service to high volume of daily customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborate with hosts , bussers and kitchen staff to coordinate food and beverage service, ensuring timely delivery and adherence to guest preferences and dietary restrictions.
- Train and mentor new staff members, sharing knowledge and best practices to promote a cohesive and productive team environment.
Restaurant Hostess
Quattro Osteria
Washington, DC
05.2023 - 06.2023
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Inspected dining and serving areas for cleanliness and proper setup.
Server / Bartender
Heat Restaurant and Lounge
Fairfax, VA
03.2022 - 05.2023
- Provided exceptional service to high volume of daily customers.
- Greeted customers, present menus to answer questions about offered items and make suitable recommendations to increase profits.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Mix and garnish cocktails according to established recipes and customer preferences, consistently meeting or exceeding guest expectations.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Monitored bar inventory and promptly restocked low items before depletion.
- Balanced daily registers and generated sales reports for management.
Manager's Assistant
Heat Restaurant and Lounge
Fairfax, VA
11.2022 - 04.2023
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw the daily operations of the store, including inventory management, staff scheduling, and cash handling.
- Collected and organized daily till totals and tips.
- Trained new employees on proper operational procedures related to stocking shelves, customer service protocols.
Education
Associate of Applied Science - Technician in Operations And Accounting Records
SENA
Bogota, Colombia12-2010
Some College (No Degree) - Engineering (Pre-Engineering)
Escuela Colombiana De Ingeniería Julio Garavito
Bogota, Colombia Skills
- Responsible
- Problem-Solving
- Excellent interpersonal and communication skills
- Creative Adaptable to changes
- Proficient in POS systems and cash handling procedures
- Ability to multitask and prioritize in a fast-paced environment
- Attention to detail and commitment to quality service
- Team player with a positive attitude and strong work ethic
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Server
Quattro Osteria
06.2023 - 01.2024
Restaurant Hostess
Quattro Osteria
05.2023 - 06.2023
Manager's Assistant
Heat Restaurant and Lounge
11.2022 - 04.2023
Server / Bartender
Heat Restaurant and Lounge
03.2022 - 05.2023
Associate of Applied Science - Technician in Operations And Accounting Records
SENA
Some College (No Degree) - Engineering (Pre-Engineering)
Escuela Colombiana De Ingeniería Julio Garavito
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