Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Tatiana Gonzalez

Tatiana Gonzalez

Miami,FL

Summary

Professional, detail-oriented, and results-driven leader with over 8 years of experience in the banking and real estate industries, where I was able to develop strong strategic planning, communication, and project management skills. I have always been passionate about people and organizational culture. I am currently obtaining my certification as Associate Professional in Human Resources.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Business Advisor

Independent Consultant
Miami, USA
05.2021 - 07.2024
  • Provided expert advice and strategy planning for two small businesses in Ecuador:
  • Strategic Planning and Client Retention: Developed and advised ABI Group (Human development consulting firm) in a five-year strategic plan to achieve a 50% growth in market presence. Developed a cross sell strategy, which resulted in a client increase of over 40% the number of clients with more than one program.
  • Client Satisfaction: Developed a customer feedback system for Sumofi (office supplies company) in order to identify points of improvement and create client experience key performance indicators.

Facility and Workplace Manager for Microsoft account

Jone Lang LaSalle
Miami, USA
04.2020 - 05.2021
  • Understand the organizational culture of the company to support and empower each employee to achieve their goals through the office facility and workplace experience acting as a trusted advisor for Microsoft.
  • Change management experience design and developing a Mystery Guest and Hospitality program, as a strategy to impact the client experience and employee's behavioral change.
  • Led cross-functional teams in the successful execution of multiple projects, resulting in a 20% increase in on-time project delivery.
  • Developed and implemented project plans, timelines, and budgets, resulting in a 5% annual cost savings for the organization.
  • Conducted regular project status meetings with high level management stakeholders to communicate progress, identify risks, and ensure project objectives were met.

Senior Specialist in Trade Working Capital Finance for the Andean and Central America & Caribbean Region

Citibank
Bogota, Colombia
07.2017 - 07.2019
  • Managed a portfolio of +USD 200MM in assets and + USD 4MM in Revenues with 65 clients providing regular communication and acting as a trusted advisor to create and executed strategies for improving their working capital indicators.
  • Developed and implemented strategic plans to increase portfolio assets by 50% within the first year of management.
  • Generated a closed relationship with the Bank Senior Management and key cross functional teams across the bank to communicate portfolio progress, identify risks, and ensure business objectives were met.
  • Analyzed market trends and competitive landscape to identify opportunities and risk for portfolio development in the Latam region.

LatAm Talent Development Program Analyst

Citibank
Bogota, Colombia
07.2014 - 07.2017
  • Citibank's LatAm Talent Development Program is a three year rotational development program with cross-business and cross-country exposure, designed to give high potential individuals, interested in one of Citi's priority emerging market countries, the knowledge and framework along with special training and mentorship to succeed in an accelerated career in the Institutional Clients Group Division.
  • During the program I assumed responsibilities as :
  • Project Manager: Implemented a Client Service system to standardize the service cases in Latam Region.
  • Product Manager: Successfully launched the New Corporate Credit Card Visa Infinite for Colombia.
  • Product Sales specialist: Achieved USD $1Bn in approved payment transactions trough Electronic Banking Mobile and Tablet solutions.

Education

Business Administration -

Colegio de Estudios Superiores de Administración CESA
Bogota, Colombia

Skills

  • Microsoft Office
  • Customer relationship management
  • CRM
  • Salesforce

Certification

Change Management, Prosci, 12/01/20

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Business Advisor

Independent Consultant
05.2021 - 07.2024

Facility and Workplace Manager for Microsoft account

Jone Lang LaSalle
04.2020 - 05.2021

Senior Specialist in Trade Working Capital Finance for the Andean and Central America & Caribbean Region

Citibank
07.2017 - 07.2019

LatAm Talent Development Program Analyst

Citibank
07.2014 - 07.2017

Business Administration -

Colegio de Estudios Superiores de Administración CESA

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Tatiana Gonzalez