CHRISTINE PARR
San Antonio,TX
Summary
Dynamic professional with a proven track record of enhancing business operations and driving process efficiencies. Strong critical thinking, analytical, and communication skills facilitate the identification of challenges and execution of innovative solutions. Possessing a Lean Six Sigma Yellow Belt, experience includes managing projects and programs with a focus on problem-solving and continuous improvement. Adept at collaborating with stakeholders to ensure alignment and achieve strategic objectives. Well-organized and dependable in managing multiple priorities while maintaining a constructive and proactive demeanor.
Overview
23
23
years of professional experience
Work History
Business Advisor
United Services Automobile Association
San Antonio, TX
07.2024 - Current
- Analyze existing fraud processes and workflows, identifying constraints and proposing technology-driven solutions for increased efficiency and reduced false positives
- Design and implement comprehensive process maps for fraud detection systems, improving operational clarity, accelerating the investigation of suspicious transactions, and ensuring better alignment between technical development and fraud prevention strategies.
- Collaborates with relevant stakeholders and program/project sponsors to facilitate the successful implementation of products and initiatives.
- Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- Facilitates training and communication efforts, including the development of job aids and related activities for new processes, procedures, and product changes.
- Develops communications and delivered key information optimally to partners and all levels of management to influence decisions centered around business optimization
- Leveraged analytical skills to review complex data, draw actionable conclusions, and deliver resolutions for intricate problems.
Quality Assurance
USAA Federal Savings Bank
Phoenix, AZ
10.2022 - 07.2024
- Supporting Military Benefits team in achieving compliance goals through SCRA benefit audits and process improvements
- Records findings of inspection process, collaborating with quality team to implement corrective actions
- Provided updates to team leadership on quality metrics by communicating consistency problems or production deficiencies to better improve performance within SCRA
- Proactively identified potential quality risks and implemented mitigation strategies to safeguard project timelines and deliverables.
P&C Modernization
United Services Automobile Association
11.2021 - 06.2022
- Researching, executing, and closing Cap Gemini change requests, internal change requests, injects, urgent pre-RDW action items, and general content work
- Delivers completed work to associated EO/BPO for approval prior to closing them out
- Creating and editing content for Action Items associated Rally and JIRA stories
- Assisted team in collaborating with necessary stakeholders to create new and effective strategies while achieving digital or technology product goals against deadlines
- Identifies risk, opportunities and offer solutions, as well as create and maintain roadmaps to help improve overall performance of the team
Insurance Professional
United Services Automobile Association
07.2015 - 10.2022
- Expert knowledge of all P&C USAA products as demonstrated through integrated product sales that consistently exceed goals and standards
- Mentor new hires and providing support for facilitators resulting in stronger staff development, technical and compliance accuracy, and increased productivity
- Built lasting and collaborative partnerships with individuals both within my team and throughout USAA
- Team subject matter expert and point of contact for Technical and Compliance
Project Manager
IMIAE
08.2019 - 07.2020
- Introduced, negotiated, and implemented new projects to expand scope of engagement
- Built and reported results organization wide
- Gathered and reviewed current data and analytics to determine areas in need of improvement
- Presented clear, organized data in graphs, charts, tables, and written reports to diverse audiences
- Developed and initiated projects, including managing costs, schedule, and performance
- Directed training and retraining of employees to boost performance and enhance business results
Psychological Operations - Team Leader
US Army
10.2003 - 10.2007
- Developed and led training programs in preparation for combat and non-combat operations
- Planned and briefed personnel on missions as well as foreign ambassadors
- Influence specific audiences and individuals during 4-year Psychological Operations enlistment with the U.S Army to change attitudes, beliefs, and behaviors through assessments, creative thinking, and communication
- Documented and processed classified materials
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ06-2020
Bachelor of Science - Human Services
Arizona State University
Tempe, AZ10-2015
Skills
- 6 years of Project Management experience
- Proficient in Microsoft Office
- Meticulous in task execution
- Demonstrated experience in developing communications and effectively conveying key information to partners and all levels of management to influence decisions related to business optimization
- Excellent communication skills with the ability to present effectively to a range of leadership levels, including executive leadership
- Clear and concise communication skills
- Experience developing solutions and recommendations that will increase efficiency and improve business decisions, including managing performance and profitability, in adherence to risk and compliance guidelines
- Proven experience working in highly collaborative environment
- Hands on experience with process mapping and modeling and creating and validating process documentation
Timeline
Business Advisor
United Services Automobile Association
07.2024 - Current
Quality Assurance
USAA Federal Savings Bank
10.2022 - 07.2024
P&C Modernization
United Services Automobile Association
11.2021 - 06.2022
Project Manager
IMIAE
08.2019 - 07.2020
Insurance Professional
United Services Automobile Association
07.2015 - 10.2022
Psychological Operations - Team Leader
US Army
10.2003 - 10.2007
Bachelor of Science - Human Services
Arizona State University
MBA - Business Administration
University of Phoenix