CHRISTINE PARR
San Antonio
Summary
Knowledgeable Business Advisor with superior critical thinking skills and strong communication abilities. Meticulous attention to detail and methodical nature ensure excellence in personal lines and banking products. Thrives on tackling problems in unique ways and developing innovative solutions. Experienced in coordinating projects, programs, and improvements, dedicated to problem-solving. Organizational skills and dependability enable successful management of multiple priorities with a positive attitude. Willing to take on additional responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Business Advisor
United Services Automobile Association
07.2024 - Current
- Seeks opportunities and provides guidance on procedure and process improvement and/or implements business solutions to meet business needs.
- Coordinates with appropriate stakeholders and program/project sponsors to help ensure successful product and initiative implementation.
- Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- Coordinates training, communications such as job aids and related activities for new processes, procedures and/or product changes.
- Developed communications and delivered key information optimally to partners and all levels of management to influence decisions centered around business optimization
Quality Assurance
USAA Federal Savings Bank
10.2022 - Current
- Supporting Military Benefits team in achieving compliance goals through SCRA benefit audits and process improvements
- Records findings of inspection process, collaborating with quality team to implement corrective actions
- Provided updates to team leadership on quality metrics by communicating consistency problems or production deficiencies to better improve performance within SCRA
- Participated in departmental meetings to establish short- and long-term strategy
Policy Modernization Rotation
United Services Automobile Association
11.2021 - 06.2022
- Researching, executing, and closing Cap Gemini change requests, internal change requests, injects, urgent pre-RDW action items, and general content work
- Delivers completed work to associated EO/BPO for approval prior to closing them out
- Creating and editing content for Action Items associated Rally and JIRA stories
- Assisted team in collaborating with necessary stakeholders to create new and effective strategies while achieving digital or technology product goals against deadlines
- Identifies risk, opportunities and offer solutions, as well as create and maintain roadmaps to help improve overall performance of the team
Insurance Professional
United Services Automobile Association
07.2015 - 11.2021
- Expert knowledge of all P&C USAA products as demonstrated through integrated product sales that consistently exceed goals and standards
- Mentor new hires and providing support for facilitators resulting in stronger staff development, technical and compliance accuracy, and increased productivity
- Built lasting and collaborative partnerships with individuals both within my team and throughout USAA
- Team subject matter expert and point of contact for Technical and Compliance
- Evaluates peer calls and coaches according to SERVE behaviors
Project Manager
IMIAE
08.2019 - 07.2020
- Introduced, negotiated, and implemented new projects to expand scope of engagement
- Built and reported results organization wide
- Gathered and reviewed current data and analytics to determine areas in need of improvement
- Presented clear, organized data in graphs, charts, tables, and written reports to diverse audiences
- Developed and initiated projects, including managing costs, schedule, and performance
- Engaged prospects and customers through various events, including trade shows, seminars, and workshops
- Directed training and retraining of employees to boost performance and enhance business results
Psychological Operations - Team Leader
US Army
10.2003 - 10.2007
- Developed and led training programs in preparation for combat and non-combat operations
- Planned and briefed personnel on missions as well as foreign ambassadors
- Influence specific audiences and individuals during 4-year Psychological Operations enlistment with the U.S Army to change attitudes, beliefs, and behaviors through assessments, creative thinking, and communication
- Documented and processed classified materials
- Kept accountability of over $100,000 in military gear and equipment
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ06.2020
Bachelor of Science - Human Services
Arizona State University
Tempe, AZ10.2015
Skills
- Project Management
- Comprehensive strategic planning
- Proficient in Microsoft Office
- Strong attention to detail
- Meticulous in task execution
- Operational efficiency enhancement
- Proven experience in developing communications and delivering key information optimally to partners and all levels of management to influence decisions centered around business optimization
- Experienced in prioritizing concurrent responsibilities
- Strong communication skills and ability to present to various levels of leaders to include executive leadership
- Proven experience working in highly collaborative environment
- Presentation design
- Strategic development
- Clear and concise communication skills
- 6 years of P&C Sales and Service experience
- Knowledge of risk management frameworks and regulatory requirements for applicable LOB
- Proficient knowledge of industry technology applications such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserve, KDIM, Fidelity, Metric Stream or other industry related applications
Timeline
Business Advisor
United Services Automobile Association
07.2024 - Current
Quality Assurance
USAA Federal Savings Bank
10.2022 - Current
Policy Modernization Rotation
United Services Automobile Association
11.2021 - 06.2022
Project Manager
IMIAE
08.2019 - 07.2020
Insurance Professional
United Services Automobile Association
07.2015 - 11.2021
Psychological Operations - Team Leader
US Army
10.2003 - 10.2007
Bachelor of Science - Human Services
Arizona State University
MBA - Business Administration
University of Phoenix
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