TATIANA GONZALEZ
Summary
Currently working in food handling; with 4 years experience. Continuously striving to meet new challenges and meet any given business standards. Certified Architect with 2 years experience working with computer software's such as Interpro, Arcgis, Revit, Autocad, and Lumion.
Overview
8
8
years of professional experience
Work History
Busser
L'americana
05.2024 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Busser/Server
The Midnight Blue Jazz -Cocktails
06.2024 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Restaurant Busser
Fig and Olive
05.2023 - 09.2024
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Increased efficiency in table turnover by quickly clearing dirty dishes and preparing tables for the next guests.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
Salad and Pastry Prep
Fig and Olive Restaurant
08.2022 - 10.2024
- Prepping and preparing salads and pastries as ordered by the head chef
- Label printing to ensure food orders are properly distributed and labeled
- Assist kitchen staff in food preparations
- Arrange food shelf's to ensure the efficiency and organization of the kitchen.
RTE- Packing
FreshDirect
09.2020 - 04.2022
- Prepared and packed food orders to be delivered
- Ensured correct food order and procedures were being maintained according to company standards
- Adhered to proper food safety procedures provided by Fresh Direct.
- Printed proper food labels to be distributed
- Was promoted to manage a part of my department through the SAP program in the company.
- Vague knowledge of food allergen management
Infrastructure Architect
GAD MUNICIPAL DEL CANTON GONZALO PIZARRO
02.2017 - 08.2019
- Assisted in infrastructure designs and presented to head of department
- Performed structural calculations to ensure safety of infrastructures
- Prepared and submitted departments annual budget to company standards.
- Inspected and supervised construction zones to ensure the blueprints are followed as such.
Education
Bachelor's - Architecture
Universidad Catolica De Cuenca
Cuenca, Provincia Del Azuay, Ecuador05.2016
High School Diploma -
Colegio Experimental ¨Luis Cordero¨
Cuenca,Ecuador06-2007
Skills
- AutoCAD - 5 years / Revit - 5 years
- Microsoft Office - 10 year / Adobe Photoshop - 5 years
- Food preparation - 3 years
- Food handling - 3 years
- Packaging - 3 years
- Food safety - 3 years
- POS - 2 years
- Professional appearance
- Food running
- Team leadership
- Computer skills
- Multitasking
- Customer service
- Memory retention
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Busser/Server
The Midnight Blue Jazz -Cocktails
06.2024 - Current
Busser
L'americana
05.2024 - Current
Restaurant Busser
Fig and Olive
05.2023 - 09.2024
Salad and Pastry Prep
Fig and Olive Restaurant
08.2022 - 10.2024
RTE- Packing
FreshDirect
09.2020 - 04.2022
Infrastructure Architect
GAD MUNICIPAL DEL CANTON GONZALO PIZARRO
02.2017 - 08.2019
Bachelor's - Architecture
Universidad Catolica De Cuenca
High School Diploma -
Colegio Experimental ¨Luis Cordero¨
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